Guest User
December 31, 2024
Accommodation Review
The accommodation environment at Hotel Futaba was very good and generally comfortable. However, the check-in process was not very efficient, and we had to wait for a while.
I arranged the reservation for my friend this time, and initially made the reservation under my own name. Later, I changed the name to that of the friend who would actually be staying there. Because of this, I emailed them many times in advance to confirm the reservation and change the name, but when I checked in, the front desk said, "I can't find your reservation," and the process was delayed by more than 30 minutes.
I hope that in order to prevent situations like this, they will be more flexible in changing and confirming reservation information. If they can improve the process so that even partial changes can be made smoothly without significant hassle, I think it will be a better accommodation experience.
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