Naspa New Otani

温泉酒店性價比較好。

너무나 멋진곳에 위치하고 온천도 매우 훌륭한 추천하고싶은 호텔 입니다.

酒店內有停車場，對於自駕客人非常方便。 房間整潔度高，空間夠大，雖然設施較舊，但保養得十分好，酒店也有設溫泉，所以是一個渡假的好去處。

The concierge of this hotel said that the parking lot in the second picture is for members. I can still speak some Japanese. It is clearly written in the first picture that it is exclusive for members. The concierge watched my girlfriend unload the luggage from the car alone, and only cared about not letting me park, and had to park in a distant parking lot in the early morning. It was still quite cold in Yuzawa in the spring at night, and it was not safe at night. After warning me, he disappeared, and did not help to send the luggage on the cart upstairs, and we had to push it back by ourselves. I don’t know what he came out for, it’s better to continue sleeping inside. After complaining through Ctrip, they said that no one of them could speak English and had to wait until the next morning. Then my girlfriend couldn’t speak Japanese, so how could she check in after I parked the car and came back that night? As a four-star hotel, it shouldn’t not speak English. When booking, it also shows the reputation list. What’s more ridiculous is that it is the number one hotel in Niigata Prefecture. The hotel agent can’t speak Japanese and can only use English, which is also funny. The most ridiculous thing is that they asked to write an apology letter in the end, saying that it didn’t happen, and they were unwilling to write it. It's really brazen. This is the first time I've encountered such a brazen hotel in Japan. It's also the second time in my life. The last time was in an Australian hotel where they stole my credit card and refused to admit it. Picture 3 shows us putting our luggage in the room by ourselves, and no one helped us with the cart.