Hilton Lijiang

Hilton Lijiang Reviews

Hilton Lijiang

No. 2, Xiahe Road, Huangshan Town, Yulong, Yunnan, ChinaView Hotel Details
Hilton Lijiang
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Hilton Lijiang Guest Reviews

4.7/5
Outstanding
2392 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2392)
Positive reviews(2315)
Reviews with photos/video(512)
Delicious breakfast(186)
Friendly front desk staff(179)
Large rooms(155)
Great swimming pool(69)
Secluded lake view(32)
Luxurious(29)
Close to airport(25)
Negative reviews(76)
ggmum
Deluxe Queen Room
Stayed in May 2024
Couples
3 review
4.7/5
Amazing
Posted on Jun 11, 2024
Big shoutout to 小钟 for the great service! Check in was really smooth and seamless. Touched down at 12pm-ish and he was kind to allow us to check in early. Room was clean and bathtub was huge! Really love the lunch at the international restaurant. Do try their 小锅米线。 however this hotel is not located near the 古镇。It takes around 20 mins to head to the 古镇, but it is convenient with didi.
Response from Property: Dear guest, hello! Thank you for choosing to stay at the Hilton Lijiang . We are honored to receive your recognition, which has given us motivation for our future reception work. We will carry forward Hilton's service philosophy and continue to do every reception work well. We look forward to your visit again and wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 5, 2024
What a wonderful hotel,The concierge at the door will take the initiative to help you with your luggage when they see you.Breakfast is also good, Swimming pool is so warm, wonderful. Snow mountain can be seen in the room. Thanks for the manager Richard‘s good efforts.
Response from Property: Dear guest, hello! Thank you for choosing Hilton Lijiang Jingxi Hotel. We are honored to get your affirmation, to our future reception work is full of motivation, we will carry forward the Hilton service concept, continue to do a good job of each reception work, looking forward to your visit again, I wish you a happy life!
Anonymous User
Deluxe Queen Room
Stayed in Jan 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 12, 2024
This is our first time to stay in the hotel in lijiang. It feels great. The concierge at the door will take the initiative to help you with your luggage when he sees you.Breakfast is also good, mainly can also see the jade snow mountain, wonderful.Thanks for Richard、Emily、Betty‘s efforts.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Lijiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
DEYOON
Deluxe Lake-View Double Bed Room With Round Tub (High Floor)
Stayed in Nov 2023
Family
7 review
4.7/5
Amazing
Posted on Nov 27, 2023
I had a truly delightful experience staying with my family at this place. Especially, the warmth and kindness of Mr. Alex He and Ms. Emily Zhao at the reception who gave us unforgettable memories. I want to express my sincere gratitude to both for providing an experience beyond the 5-star rating of the hotel. Although I've stayed in various hotels, their genuine efforts to assist us and always welcoming us with a graceful smile allowed us to create beautiful memories of China and Yunnan. I highly recommend the 'Lijiang Hilton Hotel' to fellow travelers. Thanks again " Mr. Alex He and Ms. Emily Zhao " \ 家族と一緒に滞在中、本当に楽しい経験をしました。 特に、フロントのアレックス・ホーさんとエミリー・ジャオさんの暖かさと親切さは、忘れられない思い出となりました。 ホテルの5つ星評価を超える素晴らしい経験を提供してくれたお二人に心から感謝しています。 様々なホテルに宿泊したことがありますが、彼らが真摯に助けようとし、いつも品位ある微笑みで迎えてくれたおかげで、 中国と雲南省について美しい思い出を創ることができました。『リジャン・ヒルトン・ホテル』を他の旅行者に強くお勧めします。" 与家人一同在这里逗留期间, 经历了非常愉快的时光。 特别是在前台的Mr. Alex He and Ms. Emily Zhao, 他们的热情和友善让我难以忘怀。 对于他们为酒店创造了超越5星级的经历,我由衷地表示感谢。 尽管我曾在各种酒店住过,但他们真诚的帮助和始终以优雅的微笑迎接我们,使我们能够留下中国和云南的美好回忆。 我强烈推荐给其他旅行者 Hilton Lijiang Hotel。
Response from Property: Dear guests, hello! Thank you for choosing to stay at Hilton Lijiang Jingxi. We are honored to receive your recognition, which gives us full motivation for our future reception work. We will carry forward Hilton's service concept and continue to do every reception work well. We look forward to your visit again and wish you a happy life!
Arald Michael Johanan Hiskia
Deluxe Queen Room
Stayed in Mar 2024
Couples
4 review
4.7/5
Amazing
Posted on Mar 20, 2024
Good hotel with spacious and clean room, nice breakfast. Recommend! The bathtub is like a jacuzzi 😀
XuYulin
Deluxe 2-bed Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Good hotel service highlights for concierge Amy and Emily. Will revisit if coming to Lijiang.
Response from Property: Dear guest, hello! Thank you for choosing Hilton Lijiang Jingxi Hotel. We are honored to get your affirmation, to our future reception work is full of motivation, we will carry forward the Hilton service concept, continue to do a good job of each reception work, looking forward to your visit again, I wish you a happy life!
Guest User
Deluxe Lake-View Double Bed Room With Round Tub (High Floor)
Stayed in Sep 2023
Family
2 review
4.7/5
Amazing
Posted on Sep 24, 2023
Overall hotel is good - Lydia (the duty manager) has upgraded us to a better room with a great view. Room is spacious and the bed is very comfortable. The only minor let down is bathroom amenities were not refreshed (eg room service didn’t give us new shampoo and shower gel after they completed the cleaning).
hpl
Deluxe Queen Room
Stayed in Sep 2023
Business travelers
15 review
4.2/5
Very Good
Posted on Sep 22, 2023
An international Hotel you expect. Very nice restaurant with different kinds of food style.
Response from Property: Dear guests, hello! Thank you for choosing to stay at Hilton Lijiang Jingxi. We are honored to receive your recognition, which gives us full motivation for our future reception work. We will carry forward Hilton's service concept and continue to do every reception work well. We look forward to your visit again and wish you a happy life!
SLG
Deluxe Lake-View Double Bed Room With Round Tub (High Floor)
Stayed in Jan 2023
Family
8 review
5.0/5
Outstanding
Posted on Jan 31, 2023
We liked the place so much that we extend our stay. Really happy about everything. One of the best Hilton in China.
Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Lijiang! Thank you for taking time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and careful comments are the greatest affirmation of our service and a continuous driving force for us to do better. We cherish the customer experience of everyone who comes to our hotel, and it is our service aim and primary task to bring you a good service experience. We will continue to optimize our services and products to bring you a better experience and an unforgettable stay. We sincerely look forward to your coming again, and wish you a pleasant trip and smooth work!
Guest User
Deluxe Queen Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Gordon very good!
Benedict
Deluxe Queen Room
Stayed in Aug 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 17, 2023
Hotel facilities are modern. Breakfast is nice and variety good.
Guest User
Courtyard Queen Room
Stayed in Apr 2023
Couples
13 review
5.0/5
Outstanding
Posted on Apr 2, 2023
Excellent Hotel. The service from all the staff is top class and friendly. The buffet breakfast is very nice and there is a good mix of Chinese and Western food. The room was super clean and made you feel comfortable. Can highly recommend this hotel for your stay in Lijiang.
Response from Property: Dear guests, Thank you for choosing Hilton Lijiang. We are very honored to get your affirmation, to our future reception work is full of power, we will carry forward the Hilton service concept, continue to do a good job of each reception work, looking forward to your visit again, I wish a happy life!
French Family
Deluxe 2-bed Room
Stayed in Oct 2022
Family
31 review
4.7/5
Amazing
Posted on Oct 9, 2022
We enjoyed the swimming pool a lot. Hotel very good for families.
Response from Property: My dear distinguished guest, hello! Thank you for choosing Hilton Lijiang Jingxi. It is our honor to get your affirmation, which will greatly promote our reception work in the future. And we will carry forward Hilton's service concept and continue to do a good job in every reception. Only 20 minutes' drive from downtown Lijiang, but it is close to the railway station and Lijiang's historic scenic spot. Hotel is surrounded by mountains and rivers, and there is also a Wenbi Lake next to it. The eastern side of Qianguqing Scenic Spot also has a trail park. It's a good choice to take a walk after dinner! Looking forward to your coming again, I wish you a happy life!
Amin AB
Deluxe Queen Room
Stayed in Jul 2022
Family
8 review
5.0/5
Outstanding
Posted on Jul 26, 2022
The stay at the hotel was amazing. One staff stood out the most for us - Monica. She was amazing. She helped us out with so many things. We intially wanted to just stay for two nights. However, due to the comfort of the hotel, we extended it by an additional three nights intially. Monica also helped us to sort our transportation to Hilton Garden Shangrila. When we came back to Lijiang, we decided to stay at Hilton Lijiang again. Once again, Monica facilitated our stay. She was also kind enough to help us with our late checkout as our flight was late in the evening. We will definitely recommend a stay at Hilton Lijiang based on the wonderful service we received for our 7 nights stay.
Response from Property: Dear Guest, thank you for staying with us for 7 days and your recommendation, it's a resounding yes to our service, I believe Monica must be very happy to give support to you, as you are being very nice to us as well. It sounds that you and your family have had a memorable travelling in Lijiang and Shangrila, too. We are looking forward to seeing you again in the near future, last but not the least, your daughter is adorable~
Jelan
Deluxe Queen Room
Stayed in Jul 2022
Family
3 review
4.5/5
Great
Posted on Jul 28, 2022
We only stayed for one night. Friendly staff, clean room, we got an upgrade and apologies just because the phone connection was lost when I called them the evening before. Swimming pool was nice and clean.
Response from Property: Dear Guest, thank you for coming and staying with us, we're very glad to hear that you had a happy time with us, sorry for the bad phone conneciton and hope the scenery here left you a memorable impression. Looking forward to seeing you again in the near future~