Hotel Yountville

The prices would suggest a five star property, but in reality, this is average at best. The lack of service is really glaring. There was no one to greet us upon arrival (no bellman outside or at the door), we loaded up our own luggage cart. Someone did show up eventually and help us get to our rooms. We had 5 rooms, one was not ready until almost 5pm. My room had not one accessible outlet - no plugs on the nightstands or anywhere near the bed for charging phones. Fridge did not cool anything. Other rooms we saw had plantation shutters on their patio doors, we had thin fabric shades that looked like they were from the dollar store that did not block anything. If you are assigned room 603, immediately say no and ask for a different room. Our front door looked out onto the dumpsters, construction, and what appeared to be an employee parking lot, judging from the staff sitting in their cars outside of our room. Our patio doors opened up onto the fireplace area off the lobby, so there was a constant stream of traffic and noise. We could not open our doors at all. We did ask to change rooms, but were told that would not be possible until two nights into our stay and then not until the evening. Two of the rooms in our group had been renovated and were much nicer. The front desk needs some help - literally. The many times my husband attempted to call were met with frustration. The woman (who I won’t name) repeatedly called me the wrong name and seemed annoyed that I corrected her. The outdoor fireplace area was not cleaned up until later each day from the night before, so it was constantly littered with glassware. The spa lost my reservation, despite the fact that I made it 2 months prior. Maritsa at the spa was incredibly helpful and apologetic. She was the BEST employee I encountered at this entire hotel. Thank you again Maritsa for fixing the mistake of your coworker (who I won’t name). Chris the bartender was excellent. Housekeeping also did a great job as our room was always sparkling. Don’t waste your money here. Stay across the street at the Hotel Villagio where they have their act together.

I left a cpap machine in my room and dint notice until 12 hours after we left. I called the hotel and was told they had it and then told later they didn’t have it. It was obviously stolen by either housekeeping or the front desk. No resolution after multiple calls.

An exceptional property in an ideal location. A must visit hotel and spa for those looking for a great Napa Valley experience.

Best hotel in yountville. Wonderful staff. Everything is great. Only place we'll stay.

This was a very beautiful and offered a great walkable experience to all of the restaurants

We enjoyed our stay, property is well maintained, clean, staff were very friendly. We were very happy with the location and proximity to restaurants, wineries, etc...