Guest User
October 6, 2025
This was our second stay here, with our first being in July. We had a great stay then, and we chose stay again during game weekend against South Dakota State University. We had a completely different experience. It was kind of fun staying at the same hotel as the opposing team, and the young men were well mannered. That was definitely not the issue. The hotel simply couldn't handle other guests when facing a group of this size. *Our room was king with sofa bed, and it had an L shape. The sofa was in a little cubby to the right of the door, away from the rest of the room. I originally thought it would be good to have a bit more space for all 3 of us. Nope. When I went to open the sofa bed, it was clear that there was not enough space to open the bed (see photo). There were also no sheets or pillows for the sofa in the room. *I called the front desk, no one would pick up. Went in person with the below photo. Front desk staff was at first confused about what was going onf, but eventually said she would send up maintenance to move the couch and bring the missing bedding bag. *The maintenance man. Bless his heart. Hard working man, and he was just done with fixing issues others had made. He let us know that the room had been deep cleaned earlier in the week, and no one bothered to move the sofa back. He took care of it for us quickly - it was a good 20 feet from where it needed to be over in the main part of the room. *Later first night - our teen took a shower and found the bottles for the body wash and the shampoo were out. Called down to the front desk again. They again sent that poor maintenance man up to the room with the full bottles of body wash and shampoo that housekeeping had overlooked. *Both nights - hot water was lukewarm, even when placed to the highest setting. We originally attributed the problem to the large group in the hotel, but we had it the second night as well. *Second evening - walked into our room around 5 pm, and it had not been serviced at all. We don't care about the bed being made, but we do care about clean towels. Called down for towels and washcloths, only to realize we were also out of toilet paper. Not even a backup roll. Added that to our housekeeping order. Who did they send up with the items? That overworked maintenance man. It's like housekeeping didn't really exist this weekend. *When I called to indicate that we had not received any service that day, the man at the front desk didn't say anything like, "Oh, sorry we skipped your room," nor did he say, "Oh, we don't do that except upon request." Just we'll bring up towels. So I have no idea why we didn't have our room serviced other than the housekeeping just couldn't take on another room that day. I REALLY want this hotel to do well. It's a great addition to downtown Youngstown. It's much needed. But they've really got to get it together (and give the maintenance man a raise). I thought we had our place when we visit, but we will not be returning.
