Homewood Suites by Hilton Downers Grove Chicago

I slept exceptionally well. Very comfortable mattress. The suites are nice with the murphy beds in the living area, however when you pull it down it is very hard to walk through the room. I would suggest that they have something to help keep the bedroom doors open because my silly child wouldn't stop playing with them. Be advised, if you are a hilton team member you now have to check in at the front desk in person so that they can see your ID before they'll release your digital key. I was a bit frustrated that even though check in was at 4pm and I arrived at 4:30pm my room still wasn't ready and I had two tired toddlers in the car. The bellcarts don't work well so don't waste your time. Also, I had requested via the app chat several times a crib or pack in play and got no response. I then called the front desk, an hour later, nothing, once the housekeeper did arrive, she only had sheets and had to use her translate app on her phone to understand what I needed. The waffles at breakfast are good. This is a great location right off the interstate close to shopping and the morton arboretum. I feel like their front desk could use some additional training on how to be warm and inviting.

Beautiful Entry way, cookies at the front desk are delicious. Staff is kind and helpful. My experience here has been good. The room and the bathroom was clean which is a must for me when staying at a hotel. I will book here again when I come back in town.

I had a week stay at this location and to say I was happy with my stay isn't enough. The front end staff checked me in and informed me about the breakfast buffet. That breakfast team was great and kept the area clean. For my room. It is beautifully decorated and well equipped for my extended stay. So I didn't have to go out and buy any pans or plates and was able to store my food and cook in my room great convenience to have. I plan on staying here again next time I'm in town.

I was very impressed with this hotel, My room spacious, the bed was amazing, My husband and I will definitely be returning...Shameka greeted us with a smile on her face, very pleasant to see when you enter this establishment...I give this hotel a 10/10.