Courtyard Newport News Yorktown

Absolutely the worst—and most unprofessional—hotel experience I have ever had at any Marriott property. Avoid this Courtyard at all costs. From the moment I checked in, it was a nightmare. My room was so filthy that walking barefoot ruined my socks from the grime on the floor. It’s obvious they do not clean the rooms properly. The phone in my room didn’t work, and the front desk staff was either incompetent or completely unprofessional—hanging out with friends who were screaming and laughing loudly in the lobby, disturbing guests. Even worse, I had someone repeatedly enter my room without permission. One time, a man came in claiming my AC was leaking (it wasn’t). The front desk offered no explanation or apology. Trying to resolve anything was a joke. I called the front desk 7 times—no answer. I used chat to contact them—left on hold for 3 hours. I called Marriott Bonvoy 3 separate times for help. Nothing. As a Marriott Bonvoy Gold member, I requested a late checkout (one of my perks). The hotel was empty, yet after hours of back and forth, they grudgingly gave me 2 PM. From 9 AM onward, my door was pounded on repeatedly with housekeeping screaming “HOUSEKEEPING!”—despite my Do Not Disturb sign and door latch. I was in the middle of an important Teams meeting with my SVP, and these constant disruptions completely ruined it. The last straw came when a large woman began screaming at me after I reminded her of my late checkout. When I closed the door to get back to my meeting, I could hear her yelling in the hallway: “Oh hell nah, you shut that in my face, you ‘bout to get f---ed up… f---ing b---h.” Minutes later, another woman pounded on my door screaming, “Get the f---k out!” I was genuinely scared. I was in room 128, the room closest to the front desk. There is absolutely no way that other guests—or staff—did not hear this happening and step in. That silence speaks volumes about the culture of this property. I left the hotel at 1:26 PM—earlier than my approved late checkout—because I felt unsafe. This hotel is dirty, chaotic, poorly managed, and downright hostile to guests. Marriott should be embarrassed to have its name on this property. If you value your safety, sanity, and professionalism—do not stay here under any circumstances.

Stay was comfortable. Staff was kind and helpful.

It’s a good place to hang your hat