FUZHOU ROYAL HOT SPRING HOTEL & RESORT

出行的目的就是泡温泉，跑了那麼遠，繞了那麼久山路，結果酒店訂好也沒告知温泉檢修，然後到現場才説。後面説第二天可以泡，第二天又説不能泡。關鍵酒店價格還那麼高，酒店設施也是很一般。極差的出行體驗。必須差評。

春節帶一家老小住的三房別墅，上下的樓梯對於長者小孩略不方便，有個客廳比較有團聚氛圍，茶台很適合長者。有兩個室內私湯兩個露台私湯，還有汗蒸房，設施不錯。周邊羣山環繞，視野很好，但也造成叫不到外賣除了附近農家菜，酒店餐廳春節期間衹供應套餐，略有不便。一家老小行李很多，從停車場搬上接駁車，大堂搬下來辦入住，再搬上另一輛接駁車去別墅區，沒有禮賓員，衹有個大堂引導的小姑娘幫忙，入住流程不是很順且很累，服務有待提升。温泉中心池很多，但泡點配套的補給設施不夠，天氣冷容易着涼。旁邊的雲眼去看看豐富下入住體驗還不錯。

服務態度都很好 房間乾淨

The room hygiene is very poor. To be honest, it is really hard to accept. I arrived at the hotel after 11 o'clock in the evening. I wanted to have a good rest for a night. I didn't expect to find that the hygiene in the room was worrying and I couldn't put my feet. I communicated with the front desk many times and asked to change a clean room, but the reply was cold: arrange someone to clean it now. Half an hour later, no one showed up. I could only go to the front desk to communicate in person, but the night shift waiter had no service awareness, no apology, and said I would call the aunt to urge her. It feels like the nearby villagers are directly on duty without professional training. The cleaning aunt brought a young boy, estimated to be no more than 20, who might be a relative of the aunt. The aunt asked her to mop the floor on the first floor. She went to the bathroom to clean the glass by herself. I said, aunt, this water stain is so dirty, you can't wipe it off like this, so I said to get some detergent to spray, and came back a few minutes later without taking anything, and told me confidently: This can't be wiped off, every room here is like this. I have stayed in so many hotels, and I have never encountered such a service attitude. I was so sleepy that I couldn't help but think of giving a bad review online. As a result, I couldn't comment without checking out. Fortunately, Ctrip customer service listened to me and comforted me, so I reluctantly stayed for one night. In the morning, the room manager brought two bags of specialties and a plate of fruit to apologize, and found a reason that this problem occurred because the handover was not done well and the room was not cleaned well. The reason was far-fetched, but the surface attitude was good anyway. I took a bag of specialties, and the two bags of specialties in it were indeed delicious. Thank you very much. However, I still want to talk about this situation. I hope that the hotel can improve its service awareness and improve the sanitary environment. I believe that the business will get better and better. The service points are for the manager in the morning. Overall, it is still far from the standard of a five-star hotel.

這次臨時成行，選擇了御温泉，意外的不錯！一到前台辦理入住，就被告知房間被免費升級到套房，好幸運！冬天孩子也可以肆意的玩水，真的很開心，決定夏天再去一次

環境很好，但是給我們安排的房間要下好幾層樓，爬的好累！春節期間酒店的餐廳衹有套餐，好難吃