Guest User
October 4, 2024
First of all, I would like to praise the chef for his outstanding skills and the quality of his dishes.
The front desk receptionist couldn't say enough. I guess there are only 10 rooms, so it is impossible to evenly share the expenses of high-quality service staff. The disadvantages are as follows
1. I don’t go to work until eight o’clock, and I get off work at 8:30 in the evening. I still need to send a WeChat notification when I get off work.
2. There was an overall problem with the coordination ability of the reception staff. They took the initiative to ask me if I wanted to change the linen when cleaning the room. I said yes, but I didn't. I ordered in advance and asked if I wanted spicy food, but the receptionist didn't convey it properly. The chef didn't know which dish I wanted spicy, but the dish that came out was still spicy. I asked if I wanted a latte or an American style coffee. I said I wanted a latte, but Ranhe told me that there was no milk.
3. I want to get a few more bottles of mineral water, but they say only 2 bottles are free, and more bottles cost 3 yuan each. I have never encountered this before when staying in a hotel. . . It won't be like this all season
It is suggested that Ctrip needs to find a service staff with strong ownership and equity-based incentives, otherwise the service will not be able to improve.
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