To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(290)
Positive reviews(282)
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Clean and tidy(50)
Awesome rooms(35)
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Negative reviews(8)
Popk
2-bed Room
Stayed in Jun 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Best in town!!
Response from Property: 尊敬的賓客:您好!最好的廣告是客人口口相傳的推薦,非常榮幸我們的服務能得到您的認可。期待着您的下次入住
Anonymous User
2-bed Room
Stayed in Jun 2024
Solo travelers
38 review
4.0/5
Very Good
Posted on Jul 4, 2024
Convenient
Response from Property: 尊敬的賓客,感謝您的鼓勵和肯定!我們所追求的就是讓顧客感動,“當顧客有困難需要幫助時,讓顧客感動的機會就到了”,“親情一家人”的服務品牌堅持了 N 年一直不變,因為有您的認可和鼓勵,我們將傳遞給所有員工,這是對我們最大的獎賞,我們將更加努力!期待您的再次光臨!
Guest User
Queen Room
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The service at the front desk of the hotel is warm and thoughtful, the lady in the room is also very polite, the breakfast is also very good, the beef noodles are delicious, the room is quite big and clean, and a five-color rope was given for free on the day of check-in, which I told you to bring with you during the Dragon Boat Festival Yes, it’s very good. I’ll stay here again next time!
Original TextTranslated by Google
Response from Property: Thank you for your patronage. We will continue to work hard and wait for your next visit with full blood (*╹▽╹*).
Guest User
Queen Room
Stayed in May 2024
Business travelers
2 review
1.0/5
Posted on May 26, 2024
The front desk management system is poor and I had to wait half an hour to book a room. The biggest advantage is that the police station comes to remind you to pay attention to safety.
Original TextTranslated by Google
Response from Property: [General Manager’s Reply] First of all, we sincerely apologize for the inconvenience you encountered during your stay. Regarding the issue with the front-end management system, we understand your troubles and have urgently arranged a technical team to optimize it to ensure that similar situations will not happen again in the future. At the same time, we are also very grateful for your recognition of our safety measures. This is the service tenet we have always adhered to. 🙏We will continue to work hard to improve service quality so that every guest can enjoy a smoother and more enjoyable stay. Thank you again for your valuable comments. If you have more feedback or suggestions, please feel free to contact us. 😊Qiaoxia Kaiyuan Yiju Hotel welcomes your next visit!
Guest User
2-bed Room
Stayed in Apr 2024
Couples
3 review
2.5/5
Posted on May 1, 2024
The smell is so strong, a very exaggerated smell of sweat. I have never stayed in a hotel that smelled so strong of sweat. Are they never cleaned?
Original TextTranslated by Google
Response from Property: [General manager’s reply] Hello, I’m very sorry to hear that you encountered such a problem during your stay. Our goal is to provide a clean and comfortable living environment for every guest, and clearly we failed to do so this time. Regarding the room hygiene issues you mentioned, we have immediately launched an investigation and strengthened cleaning and ventilation procedures. 🙏We will retrain our cleaning staff to ensure every room meets our high standards. Thank you very much for your feedback, it is crucial for us to improve our service. 🚀I hope to have the opportunity to serve you again in the future and feel our improvements personally. 🙏We sincerely apologize for the inconvenience caused to you.
Winter98037
Queen Room
Stayed in Jun 2024
Business travelers
23 review
1.0/5
Posted on Jun 6, 2024
The bathroom space is small and communication with the front desk is difficult
Original TextTranslated by Google
Response from Property: [Reply from the General Manager] Thank you very much for taking the time to give us feedback on your stay experience. We sincerely apologize for the issues you mentioned about the small bathroom space and difficulty in communication with the front desk🙏. We will immediately start improving the space design of the bathroom and strive to provide a more comfortable environment🛁. In addition, regarding front desk communication issues, we will strengthen staff training📚 to improve their communication skills and service levels👨💼👩💼. Every one of your suggestions is very important to us and we will do our best to do better🌟. Thank you again for your feedback and hope you can give us the opportunity to serve you again. 🙏💼
Guest User
Queen Room
Stayed in Jun 2024
Business travelers
2 review
2.5/5
Posted on Jun 6, 2024
The hotel is not cost-effective and the breakfast is not great.
Original TextTranslated by Google
Response from Property: [General Manager’s reply] I’m sorry to hear that your experience with our hotel was unsatisfactory😔. Regarding the issue of cost-effectiveness, we will carefully review our pricing strategy to ensure that we provide customers with more attractive prices. Regarding the quality of breakfast, we will also communicate with the catering team immediately and make improvements to meet your expectations🍳🥐. We attach great importance to your feedback and promise to make improvements in these areas. We hope to have the opportunity to provide you with better services in the future🙏. Thanks again for your comments and wish you a happy life! 🌟
Philip®Li
Stayed in May 2023
Business travelers
17 review
1.0/5
Posted on May 31, 2023
Too bad, the toilet smells bad and the noise outside the window is loud
Original TextTranslated by Google
Response from Property: [General manager’s reply] Dear guest, hello! 😔We are deeply sorry for the odor problems in the toilet and noise outside the window that you encountered during your stay. This is by no means the level of service our hotel should have. 🙏 Regarding the issue of toilet odor, we have notified the maintenance team to conduct a thorough inspection and repair, and will strengthen daily hygiene management. Regarding the noise problem outside the window, we will further optimize the room sound insulation measures, and will also communicate with surrounding facilities to minimize noise interference. 🏨Once again, we sincerely apologize for your unpleasant experience and hope you can give us a chance to make it right. Thank you for your feedback. We will continue to work hard to improve service quality and look forward to providing you with a more satisfactory stay experience in the future. 🌟
Guest User
Stayed in Aug 2023
Business travelers
20 review
1.0/5
Posted on Oct 18, 2023
Poor breakfast, bad service
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for sharing your stay experience with us and providing us with your valuable comments and suggestions! We have made improvements in time. We failed to leave you with perfect memories this time. We look forward to making it up next time (give us a chance!) We are working hard and look forward to your witnessing! wish all the best!