Yokohama Kanagawa Ward Hotels

The hotel is quite new, just opened in 2024. It is quite close to the train station of yokohama, covered all the way from the train station to shopping arcades to the hotel. You don't even need to have your umbrella if it rains. The hotel is easy to locate. It is quite tidy with all the basic stuffs in the room. You can watch youtube in the TV. The staff are friendly and helpful. One thing I think can improve, this hotel brand (which I have lived in a number of different hotels from this brand) requires room cleaning (even if you decline so) every 3 days (if you live more than 3 days). I don't think it is necessary if the hotel guests do not require so in order to save manpower and be more environmental friendly (which I think the hotel is on one hand promoting). . Overall, I think the hotel is good.

We booked a connection room and originally planed to stay 6 nights but plan changed and informed trip.com couple of weeks before the trip. When we checked in, we were informed that trip.com had not inform the 3rd party for the amendment, we waited for nearly 30mins for nothing, I would not blame the hotel because Japanese people do things quite strictly, luckily there was a lady who I think supervisor/manager resolved my issue and let us checked in without any issue. A bit disappointed on trip.com for that, even though I succeed to have a live chat with trip.com agent but he/she could not resolved their mistake at all. Room size is Japanese standard which I wouldn’t complain at all, that’s the reason we booked a connection room, you could fit all your baggage under the bed frame which could save you lots of spaces! Hotel location is SUPER! Everything you need just nearby, only thing I would say would be a bit noisy during the day as the hotel is either facing railway or main road, it wouldn’t bother me because I slept pretty well even with noise. Locating the hotel is extremely painful the first day we arrived, even though it’s located just right next to EAST exit, but Yokohama is a really nigh station, so many signals could confuse you, remember look at “北改扎” if you get off from either JR or Keikyu line, otherwise it would take you ages to find the hotel.

This hotel boasts a fantastic location, just a short 5-minute walk from Yokohama Station and surrounded by convenient shopping malls like New Woman and plenty of restaurants. Having a supermarket open until 11 PM on the ground floor was a huge plus. The room itself was clean, well-equipped, and offered good value for the price. Free amenities were available for self-pickup in the lobby, and they even offer parking coupons, which is great for drivers. However, the language barrier proved to be a challenge. The staff's limited English proficiency made communication difficult, and they were unable to assist with restaurant reservations. Also, our room lacked a view, which wasn't a deal-breaker but worth noting. Overall, the JR-East Hotel Mets Yokohama is a solid choice for its convenience and value, but be prepared for potential communication difficulties and don't expect stunning views.

Everything was good at the hotel. The only sad thing for me to share is that we had a very unpleasant experience inside the train heading towards Yokohama from Tokyo. We did not know that we were in the incorrect car. When we were told by the lady train staff, we got up from our seat and tried to go into the next car. But the next car was 110% full and we could not get in. One of the lady train staff was very rude and aggressive towards us. She pushed my wife very hard when we were in between the two cars until she almost lost her balance. Luckily she did not fall down. I view this as a very offensive act and we made a complaint at the Yokohama train office. The journey to Yokohama was very unpleasant.

It was a short time with CI at 1:00 and CO at 7:30, so I was able to spend without incident. As a smoker, I would have liked a smoking area at least even in a non-smoking room.

Although the room is small, it is fully functional. Other services are basically free, free hot and cold drinking water, free computer power conversion head, breakfast buffet, very affordable hotel. The service speaks Japanese, so you must bring your own translation software when you stay at this hotel.

If the car is in and out, it will be convenient. The parking lot is in the basement. There are also many 7-11 nearby. The surrounding environment is quiet. The hotel staff understands English a little. Use google translation to communicate with the problem. 

Hotel clean and nice and located easily outside Kannai station. McDonald's and a few Japanese restaurants nearby. And a convinient store just 10 seconds away. Room is a typical Japanese business hotel small anf functional. Got a few shampoo options at the lobby too. Recommended.

The first time I went and used this capsule hotel, I was worried at first because I went alone, but the hotel location was quite easy to find, near the station and could go to Trung Street. When I got to the hotel, there were Vietnamese staff who were very enthusiastic in guiding me. The furniture was arranged beautifully and clean. The shared toilet and bathroom were also very clean. Everyone who used the furniture was also very conscious of the next user. However, no talking on the phone. If you need to work by talking, you should not use the capsule hotel. If there is a chance, I will continue to use the service here next time. Rating 4.5*