ARTOTEL Suites Bianti Yogyakarta

This is my first time stayed at this hotel. I came from jkt. I arrived at 12.30 PM. I handled with Ms. EVI. I asked her can I early check in?? She said check in at 2.00 PM. I said, i knew it but sometimes some htl if the room already available they accept us to check in. She said she will make priority. She gave me voucher welcome drink and asked to the resto. So I went to the resto and asked staff for coffee at lobby because my husband wait there. He said, I must drink at resto, can't at lobby. I asked why?? That's the rules he said. I asked my husband to wait outside of resto. It's already at 1.35 PM. I saw there's no que anymore at lobby. I went to the lobby and asked again my room. Still prepared she said. When I across the lobby, I saw a women drink a juice from resto. I confused, staff said can't drink at the lobby but I saw someone drink it at lobby. I went to resto and asked manager in charged. She said, manager still outside. I went to the reception and asked of the manager, she said manager still around. I complained to her, how come 5 star htl but there's no one manager in charge?? And the funny thing, this htl got best award medal and put it in receptionist. Suddenly, ms. Evi gives me a room card. I said to her, ohh so I must complained first to get this card early. She said, no, It just ready. Not long, Mr. Rendy came and introduced as a manager resto. I asked him, why I can't drink at lobby, but the other guest can drink at lobby. I put my finger to the lady and her glass at table of lobby. Ur staff said I must drink outside of resto because of the rules htl. Why u make a different between another guest?? He just said sorry, and will help me to bring my luggage to the room. And he asked me to eat at resto. I said to him, how come 5 stars htl and got best award htl but in reality the service is very bad. U make a different between one and another guest. As I knew, every htl must have a manager in charged. So I don't have to argued with staff. Then, He said just went from mosque. I said to him, as I knew sholat jumat finished at 12.30. This is already at 02.00 PM. Useless u prayed to God but in some case u lied to every guest. As I knew I booked 5 star not melati htl. The service is very poor I said. Then, I left. I stayed 1 night. I went to jkt by trained at night. So I asked to the lobby is it possible to late check out at 1.00 PM. She said ok. Before check out, I want to hairdry my hair at my room. Suddenly, the electric turn off. I panic and said to my husband to call room service. We waited but room service did't came. So I bring all of my luggaged check out. In receptionist, I asked why the electric turn off when I used hair dry? She said, hair dry only can used in toilet room, can't outside. Why u didn't tell me when I got check in?? She said I supposed to call the lobby not room service. I said to her, this is not my htl. U worked here, meant u have to explained to the guest the situation of this hotel. When I'm waiting at trained station, I just realized I forgot to bring my jacket. I phoned to the htl at 19.30 PM with Mr. Kevin and he said right there some stuff including my jacket with househeeping. Oh my goshh, I leaved htl at 13.30 PM and there's no staff from htl called me to tell that I forgot some stuff there. Honest staff is more important than the best star.

The hotel was amazing and the services was fantastic! The breakfast was one of the best I have had in Indonesia. They also have a turning down services with chocolates which is a nice touch ! Thank you for the wonderful environment

Most wonderful hotel experience!

Welcome drink useless , only until 9 PM ,I thought better never give welcome drink although the resto still opened , not suitable this hotel for 5* , and hot water also unstable