Bryn Meadows Golf, Hotel & Spa

Venue is lovely. Staff professional and pleasant. The spa package was very good value for money. The food was nice. Will go back again for sure

The only reason we gave this hotel 3 stars was the general friendliness of the staff and in particular the professionalism of Sara in the restaurant. This is a very tired mediocre hotel. The entrance is unprepossessing with the front doors marked with fingerprints all over the glass and the banisters as we went down to our junior suite were sticky and dirty - best avoided. The room itself was dark and tired with the carpet feeling sticky underfoot. The pillows were sad and flat and had no covers under the pilllow cases showing unpleasant stains. Open curtains were not advised as people were playing golf directly outside our French doors. The only positive being the air conditioning which worked well despite sounding like a 747 taking off. We had lunch, supper and breakfast at this hotel and firstly Sara who was in charge of the dining room was the true star. She seemed to be everywhere at once, keeping an eye on young inexperienced staff members and seeming to have all the time in the world to chat with each table whilst making sure food was served promptly. She was a delight and certainly a cut above Bryn Meadows! Of all the meals we ate in this hotel breakfast was the star. Although somewhat chaotic our cooked breakfasts were excellent and the croissants when they were finally replaced were some of the best hotel croissants we have had! Disappointingly the juices were concentrated and over watered. In short the best that can be said of this hotel is that the staff were all friendly and it served a purpose as we needed to stay in the area.

Over priced for what you expect *dirty pool area /dark /jacuzzi ridiculously hot *nowhere to sit so had to put clean towels on floor *dated mahogany room with micro bath for a child *dirty rooms the dust was terrible to the point we had to change rooms *tea facilities shocking and cheap with stale biscuits and stagnant water in kettle * food over seasoned /steak was not worth the price grizzly *breakfast (continental) basic * on leaving the car park design must have been drawn out by monkeys Apart from the lovely staff in the dining area I would not recommend this hotel and to think I came hear to scote the place for my wedding I think not now

Filthy and disappointing . So much dust on and in the cabinets it caused my partner to have breathing issues , stagnant water left in the kettle ,old hairs in the bed , We got Moved to a different room and found confetti from the previous guests inside the bed. Must of been a wedding night . Dinner was terrible. 30 quid for a steak and 3 quarters of it was gristle. So I only got 3oz of steak for 30 quid. Breakfast was terrible. My fork was as bent and the bacon was tougher than my leather belt. So much water off the scrambled eggs is made my whole breakfast taste like dishwater .

I have never written a negative review before, staying away regularly with work. I have stayed at this hotel on 2 occasions, the first I changed rooms as it was dirty, cold and missing light bulbs etc. The 2nd more recent stay was worse in terms of a burn I sustained on my wrist from a fraction of a second touch on the 'scalding' towel rail in the bathroom. Clearly this was a dangerous appliance to cause such damage at this temperature. It was not simply warm or hot as you would expect, but literally burnt through my skin as I accidentally touched it when removing the towel. I am left with a scar. I completed an incident report form the next morning, for which the hotel will not send me a copy. The response from the management has been horrendous - no follow up, no response to my emails until chased but still no answer to what actions they have taken to remove this appliance or mitigate injury to another guest. As I said to them at the time, had a child touched ths rail, they would have no doubt been hospitalised. It was beyond simply 'hot'. It was dangerous and certainly not labelled as such. The manager seems to blame me for touching a 'hot' appliance with no apology or response to my emails and is clearly refusing to accept any responsibility for this incident. Customer care or safety clearly does not apply here and I would urge any hotel guests to think twice about staying at this establishment that markets itself as 4* with luxurious rooms. This could not be further from the reality.

Room was not “luxurious” by any means. Old dark furniture, random “split” bathroom which essentially means a sink in the room and a separate bath (dirty) / shower (with horrid shower curtain) and toilet. Towel rail didn’t work. TV couldn’t hold reception so unusable. Cheap little kettle and motel cups. No hairdryer - had to ask. No power sockets near the bed. Freezing cold on arrival - room heating, if turned on, sounded like you had a monkey banging the air con shaft through the night - forget being able to sleep!! Heard others saying similar at breakfast so not an issue isolated to just our room. Requested & paid for cakes on arrival - they weren’t there. Restaurant experience was horrendous. Took forever. Red wine was almost freezing then heated up so it fizzed when opened. Chips (kids meal) were cold. Jus on beef dish was that salty we coughed. Curry “special” lacked any sauce, forgot mango chutney, and seemingly forgot curry powder and chilli. Worst part was the approach taken by the GM - apparently if I thought it was that bad, I should have checked out immediately (despite travelling 2.5hrs there, and everything nearby booked due to England v Wales on at Cardiff). The most customer unfriendly and offensive approach I’ve ever encountered in all my years. For balance, lady on front desk was great (& very apologetic) 12 sent emails later to argue a £200 refund, despite requesting a full £600 refund. Would not return. Could not recommend.