Qingmu Hotel (Yixing High-speed Railway Station) Reviews

Response from Property: Dear valued customer, we sincerely appreciate you taking the time to leave a review! Our hotel takes great pride in providing "heartfelt service," and we are always seeking ways to better serve you and create a more comfortable and satisfying environment for your stay. Each room type is equipped with bathrooms featuring dry and wet separation, and our hotel also offers complimentary access to a gym and laundry facilities on the third floor. Additionally, we have an onsite breakfast restaurant, free parking lot, and electric vehicle charging stations. Your satisfaction is our top priority! We eagerly anticipate your five-star review on your next visit, and once again thank you for choosing our hotel. Wishing you a delightful journey in China and all the best!

Response from Property: 我們每個人心裏都有一個追求，讓遠到而來的朋友都能到沐沐家歇歇腳；每個人心裏都有一顆用心服務的心。首先感謝親們遠道而來入住我們小店，酒店員工甚是感激。我們日後也將不斷努力創造更多驚喜，讓每一位朋友都有一個完美的入住體驗。祝您生活愉快！

Response from Property: 親~感謝您在百忙之中為酒店一字一句敲打出好評！但是小編有些沮喪，滿分好評是5分哦，您衹打了3分，好委屈~

Response from Property: Dear host, thank you for choosing Qingmu Platinum Yixing High-Speed ​​Railway Station Branch and sharing your stay experience with us. First of all, we are extremely sorry that this stay did not bring you a perfect experience. We are really sorry. Sir, regarding the hygiene situation you mentioned, I am extremely sorry that the cleaning lady’s negligence caused you a bad check-in experience. The hotel has already reported the hygiene issues you mentioned to the housekeeping department as soon as possible. After you check in If you encounter any problems during the period, you can call our front desk in time. The front desk staff is on call for you 24 hours a day. In addition, the small compartment outside the window mentioned by the host is a layer of sound insulation board specially arranged by professionals to be reinforced by the hotel. The purpose is to It allows guests to have a comfortable sleeping environment. There are walls in the middle. It is absolutely impossible for the rooms to visit each other. Please be careful about this! For food, there is Huanglongshan Pedestrian Street (Snack Street) near the hotel, which is 1.7 kilometers away from the hotel. There is also Baolong Plaza, which is only 1.1 kilometers away from the hotel. Maybe the host is not very familiar with this place. You can always consult the lady at the front desk. , the lady will be honored to introduce you to our local food and tourist attractions. I hope that the host can give me a chance to express my sincere apology to you in person next time. Thank you! Looking forward to your stay again!

Response from Property: Dear guest, we are very anxious after seeing your review. We have investigated the issues you raised one by one as soon as possible. We are very sorry for bringing you a bad stay experience this time. In order to provide more guests with a better check-in experience in the future, we have also arranged for relevant responsible personnel to inspect all rooms in the hotel one by one to prevent this situation from happening again. We apologize again for the inconvenience caused to you. Also: If you have any questions during your stay, you can contact our hotel front desk. The front desk will serve you 24 hours a day. We look forward to your visit again and feel the Mumu in our progress. I wish you a happy life!

Response from Property: Thank you for staying at Qingmu Platinum Yixing High-Speed ​​Railway Station Branch. We apologize for your bad stay experience. Thank you for your feedback. We are sorry that we did not meet your expectations and can provide every guest with a comfortable experience. This is the goal that every one of our employees works together. We will definitely work harder to create the ultimate stay environment. We look forward to our next trip where we can create more perfect services for you.

Response from Property: Dear guest, thank you for choosing Qingmu Platinum Yixing High Speed ​​Railway Station Branch and sharing your stay experience with us. First of all, we are extremely sorry that this stay did not bring you a perfect experience. We are really sorry about what you mentioned. Regarding the hygiene issues, we have held an emergency meeting with the housekeeping department as soon as possible to provide training on this issue. We have also retrained the room managers and supervisors on the process and rigor of ward rounds. For the front desk, we have also focused on service issues and room opening procedures. An emergency training has been held. Please believe that we are sincere in our desire to provide good service, and we hope you understand. It is really a pity that we were unable to understand any of your check-in problems during this stay. We also hope that you can communicate with us more. If you have any problems, we will help you solve them in time. I also hope that I can give you a chance to express my sincere apology to you in person next time, thank you!

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will distribute the questions you mentioned to relevant departments as soon as possible to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. welcome next time!

Response from Property: Dear guests, thank you for choosing to stay at Qingmu Platinum Hotel Yixing High-speed Railway Station and sharing your stay experience with us. First of all, I am very sorry that this stay did not bring you a perfect experience. We are really sorry for your mention. In response to the odor problem, we have convened an emergency meeting with the housekeeping department and engineering department for the first time to train on this problem, and retrain the room manager and supervisor on the process and rigor of ward rounds. Please believe that our intention to do a good job in service is sincere, and I hope you understand! It's really a pity that I didn't understand any of your check-in problems during this stay, and I hope you can communicate with us more. We will help you solve any problems in time. Thanks! All the staff of the hotel look forward to your stay again. I wish you good health and all the best!

Response from Property: 親愛的小主，您好！感謝您百忙之中給我們的好評，能得到您的肯定沐沐很是開心！更是有動力信心滿滿的做好每一次對客服務哦！期待有更多像您一樣有品味的客官來做客！

Response from Property: 尊敬的賓客：您好！在這字裡行間，我彷彿能感受到您對小沐沐那份由衷的喜愛與滿意，如同温暖的陽光，照亮了我們每一個角落，讓我們的心田也隨之温暖起來。您的每一句好評，都是對我們最真摯的鼓勵與肯定，比任何獎牌都要閃耀！沐沐期待您的再次光臨，祝您生活愉快 天天開心厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 尊敬的賓客：您好，感謝您對我們的認可，客人的每一絲需求都是我們為之努力的方向。我們一定更加努力，打造五星級水準，期待下一次的出行，我們能為您創造更加完美的服務。

Response from Property: 尊敬的賓客：您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力，時刻準備着，歡迎您隨時回來

Response from Property: 親愛的賓客朋友，在這字裡行間，我彷彿能感受到您對小沐沐的那份由衷的喜愛與滿意，如同温暖的陽光，照亮了我們每一個角落，讓我們的心田也隨之温暖起來。您的每一句好評，都是對我們最真摯的鼓勵與肯定，比任何獎牌都要閃耀！酒店全體工作人員期待您的再次光臨，祝您節日快樂！