I booked 6 privilege queen rooms but was given 3 only and 3 lower grade rooms - I had to go down to asked why I wasn’t given the room I booked but was explained that it was fully booked! But of course the hotel changed 2 rooms into presidential suite for me but it was not easy to inform my friends that they had to stay lower grade room when paid higher room rate
Another issue was on passports- my tour guide provided 12 passports to the reception upon checked in and when we collected, they only gave 10 passports back. We were panic ! At the end the reception managed to find the 2 which was placed in another drawer . Passport is extremely important and must be handled without mistake