Imperial Palace Hotel Yerevan

We stayed with our family (2 adults + a child), a double deluxe. We were greeted wonderfully upon registration and arrival, but during check-out the guy was constantly distracted and delayed us significantly. The hotel design as a whole is in the "expensive and rich" style, luxurious mirrored elevators, marble staircases, the air is perfumed. The room is large and clean, one large king-size bed and in the second room two single beds, the view from the window is onto a quiet courtyard with some ruined sheds. But above them, on the horizon, you can see Ararat! There is a desk with a lamp and a coffee table with a sofa and an armchair. The furniture is beautiful. The Internet flies. There is a tea and coffee set with bottled water and a kettle. The refrigerator is empty. There is a safe, but it does not work. The beds are terribly hard, the pillows are watery. In some places, the wallpaper is torn off the walls. The bathroom is spacious, with a smell of either mustiness or sewage. There is an electric heater on the wall opposite the jacuzzi - very dangerous! The tiles on the floor are broken, there are no towel hangers at all. The jacuzzi is broken, there is black mold where it meets the wall. The drain plug is missing, the water flows directly onto the floor and floods everything around. The floor in the shower slopes away from the drain grate, so you are constantly standing in a puddle, there are cracks in the doors of the cubicle through which water splashes out. The foot towel is a torn white rag. Breakfast is plentiful and delicious with a large selection. There are many tables, everything is beautifully served. Guests are served by some strange shaggy young man in a stretched out sweater. There are no teaspoons. Overall, the hotel is very tired and very carelessly maintained - paintings, mirrors and signs hang crookedly, the carpet in the corridors is worn out, some pieces have been crookedly replaced, the wallpaper is torn. I can hardly rate it 3 stars. It clearly needs repair and attention.