Fontana Village Resort & Marina

Me and my family went to enjoy a long weekend the service was terrible we seen about 5 mice in a span of about 3 minutes we also seen a black snake btw the cabin number 1715

What a great place! My family and I had a blast. We stayed in the Lodge and had a nice room and bathroom. Unfortunately the restaurant in the Lodge was closed that week due to a death in an employees family. I liked that the owners supported their employee. Family atmosphere is abundant. The pool and lazy river were great. My son is 11 and he played with the other kids and had fun. They had fire pits all over. Mini golf course, corn hole, Jenga. Disc golf also. It is very isolated(which I liked) but The restaurants and bar were pricey. The food was great and they had a good game room too. All in all we loved the experience and plan on going back.

We left after being here for 1 hour. The reservation was made in May. We have 4 kids and asked for a 3 bedroom. The lady said she would take care of it. We get there and they put us in a 2 bedroom. We asked for a change. The lady at the front desk said nothing available. The place did not appear full. The changed the location of the check in desk but no clear directions on where. That frustrated me as well. We then said fine we will make the best of it. We walked in the room and it had a terrible smell. There were ants everywhere. I was afraid to put anything down on the floor. The cabin had shag carpet. Just terrible accommodations for 2000 a week. We went to the pool and everything seemed aged and not maintained. My wife went to the lodge and the AC was out. No one seemed to be working there. We asked for a golf cart rental. They said we do not book in advance. But when we got there they said sorry all rented out. She mentioned the owners were here and they took all of them for themselves. My wife and I chatted and said no way are we staying a week here. We went to the front desk and asked for a refund. She immediately checked us out and said sorry. No trying to accommodate us with a newer refurbished cabin that we clearly were not put in. No calling the owner to get us to stay. Do not book here! The lodge was not maintained and even sitting outside to look at the views the chairs do not seemed to be maintained and cleaned. We packed up and drove over an hour to Sapphire Valley resort and rented an Air B and B. We paid about $500 more for the week but my wife and kids are not enjoying the vacation. I also witnessed the lady at the front desk deal with two other upset customers and nothing was resolved. She with her attitude will not help your business. I will tell everyone I know just go to Sapphire Valley and drive to the Dragon’s Tail. Do not try to stay here. The pool was nice and the views are breathtaking but the resort stinks and you will be disappointed

Do not stay in the Garden Villas. They are beyond outdated, smell, in poor condition, WiFi is spotty, tv barely worked, AC was beyond loud. Donna at check in was super nice and helpful! Only stay in the main lodge, that’s where the pictures are from.

Fontana garden room. Walls were VERY thin. Could hear the guests in the adjoining rooms. Rooms were clean. WiFi was OK.

The stay was good. However, a few problems with the room we stayed in: Clogged sink and no hot water at the sink; tv did not work, telephone did not work. There have been some positive updating of resort since we visited last.