Batıhan Beach Resort & Spa

Location: The hotel is praised for its prime location, right by the beach, offering beautiful surroundings and easy access to local attractions.

I’m only giving this resort 2 stars because most of the hotel staff were friendly and made us feel welcome. This holiday is being advertised as 4star and it is 3 star at best. The lack of hygiene, poor food quality, sewage smell due to a sewage pipe running along the beach, stray feral cats some of which are clearly unwell running around the restaurant area and dirty rooms, toilets and pool area make this the ideal storm for getting ill on holiday. We got to know 4 families during our 10 days at the Batihan and everyone had at between 1-4 people who got sick. My husband was ill with diarrhoea on day 2, my son with sickness and diarrhoea of day 7 and I managed to make it home today with stomach pain and now have it too. The floor in the room had other peoples hairs all over it on arrival, no hand soap in the dispenser and smelt horrendous. My son’s bed camping style was so creaky he had to sleep on a mattress on the floor. The toilet was stained yellow from other peoples urine. Housekeeping waved a mop around the floor and regularly neglected to provide toilet rolls so we had to go to the shops to buy a bumper pack. On our first day someone has been sick across the corridor floor 2 doors down and it was still there an hour later when we came back to the room. The food was like warm, over cooked and left out for at least an hour before the restaurant opened. When it did open there were way too many people tripping over each other to get to the food as there was barely any room. Staff wear rubber gloves which I’m sure protects them but isn’t hygienic for customers where they’re less likely to wash their hands as often. There was a housekeeper looking after the pool area who would wear gloves, sort out the bins and then put his finger into your cup before saying “finished” well we obviously have now you’ve put your fingers in it! Customers are permitted to put their feet up on the chairs in the lobby with shoes on, again adding to hygiene problems. The Spa staff asked for me to pay for my massage up front when booking two days before the appointment. When I went to say I wasn’t happy doing this in case I got sick as my son was unwell the manager and receptionist were incredibly rude and told me to cancel, I didn’t book in again. The worst holiday we have ever been on! Avoid! The only good thing was the animation team who were so friendly and accommodating. Coco and Ruym in particular are lovely people.

It was very good, the experience was pretty awesome, I'd probably visit again sometime, the people here are very nice, respectful and helpful, i love this place and we'll probably come back