Hôtel Sentido Marillia Resort & Spa

The accommodation excels in cleanliness, spacious rooms with modern amenities, exceptional staff, and excellent pool facilities. However, some rooms may lack balcony access.

29 Aug Family of 4 – All inclusive (not really…) The hotel was not what we expected at all... the marketing done on social media does not correspond to reality... unfortunately. We stayed in two newly renovated rooms. The renovation was clearly 'in a hurry' as we can see many imperfections… strong smell of paint in the wardrobes (we kept all our clothes in our luggage) … our shower door did not close… as the floor tile was a bite higher which makes it impossible for the door to close. The soap dispenser not fitted properly, no full-size mirror in the bedroom… They need to improve if they want to be considered a 4 star hotel… Pros: The hotel has a wonderful and glamorous entrance. Good location Lovely and clean beach (a few beach sellers but they are not allowed to come to the beach beds) Staff in reception bar - Khaled was amazing, very kind and caring – great service (we which the remaining staff were like him) Animation Team – “Halo, halo” “show time” – they are fantastic… great spirit and what you expected while on holidays!! Rooms clean and tidy – a special thank you for our daily cleaner – Fahima – very professional and kind. Restaurant – very good food with a wide variety of choices. Advise – pls label the dishes Cons: A big problem with ICE!!! The lack of ice for drinks in both the restaurant and the pool bar is unacceptable (an average of 35/36 degrees how can the drinks being served without ice???) and when asked for it the staff shows a “bad” face extremely rude and starting to speak in her own language… really disrespectful. This happens to us almost every day. The pool bar staff where rude an unfriendly!... Alcohol isn't measured, so there is inconsistency with the strength of the drinks. Some cocktails were very strong, even tasted different sometimes… The reception staff were disappointing and for the most part unhelpful and unfriendly– when they should be the first ones to make us feel welcome... lack of information about the hotel upon arrival... The reservation of the beds around the pool, despite numerous signs saying you are not to reserve beds, people actually wake up at 6am to reserve them… NOT ALL INCLUSIVE – Limited drinks, there are only 4 cocktails available on all inclusive (the rest you have to pay) The a la carte Italian restaurant was disappointed the menu was a salad, soup, salmon and creme brulé. The atmosphere was nice, but the food was not great (salty soup… no option for the main… and also for the dessert…) DO NOT RECOMMENDED!!! The third pool (Olympic-size) is barely used as the seating areas are paid for - no one told us… we had to ask… In my opinion is a waste of space really and again not included on ALL INCLUSIVE… We had an issue with one beach towel – someone switch one of our towels while we were in the pool and when we realised that we had reported straight away to avoid any problem with our deposit… the lifeguard/towel guy by the pool said to reported to reception what we have done and surprisingly the r