Yasawa Island Resort

Definitely not 5*, at best maybe 3! The resort is in urgent need of an update. The rooms are full of bugs, spiders, centipede, moths and wasps. Stayed 7 night, never had sheets changed. The pool and surrounding area, needs updating. The food is absolutely terrible! Service is not great. For the price we paid, they should be ashamed!

Staff is fantastic

The island itself is absolutely stunning—peaceful, secluded, and perfect for a relaxing getaway. We genuinely enjoyed the natural beauty and tranquil atmosphere, which were definitely the highlights of our stay. The staff were friendly and welcoming, but there were several service issues that impacted our overall experience. We had scheduling and communication problems with a spa appointment, which was frustrating. After bringing it to the attention of the General Manager, she was very understanding and offered us a complimentary session, which we appreciated. It showed the team was trying, but staff training and consistency still need work. Our room was nice and spacious, and we initially looked forward to staying in a deluxe beachfront bure. However, we were disappointed to find that we couldn’t actually see the beach from our room due to thick bushes and trees blocking the view. In addition, there were quite a few bugs in the room, and the towels provided were old and stained, which really took away from the sense of luxury. Unfortunately, the food was another major letdown. The selection was very limited, and the freshness was questionable. Toward the end of our stay, both of us experienced digestion issues that we believe may have been related to the food. On our final night, the lobster served was not fresh, and the only replacement offered was a basic menu item—which felt disappointing and not in line with the level of service expected from a 4.5-star resort. We also booked a beach picnic lunch, which turned out to be a disaster. We were dropped off at a beach with visible trash and debris, and the “setup” was just two mats and a pillow placed off to the side. We voiced our concerns to the GM, who apologized and attempted to reschedule the experience. However, due to bad weather, we couldn’t do it another day. This brings us to a key point: most guests are only here for a short period, and weather is always a factor. So getting things right the first time is crucial—there’s often no second chance to make it up. The resort must be better prepared and more attentive from the outset, especially given the high price point and strong reputation it carries. Overall, while the island is beautiful and the staff tried to make things right, the resort needs to improve significantly in terms of food quality, room maintenance, staff training, and attention to detail to truly live up to its luxury branding.

The worst " Resort" in the world. Bad food, bad staff, bad rooms; bad drinks. Nothing pleasant to say. Communication via a walkie-talkie. No renovations as they claim. The day spa comes to you as there is not one.Would give 0 stars if could.Left early due to false and misleading advertising. Be very very careful. Travelled the world and stayed in better 1 star backpackers with better accommodation and food. They should be ashamed of themselves.

We were really disappointed with our stay at Yasawa. The level of service that you expect for the cost to stay here was well below standard. We felt at times as if we were an inconvenience - not by all, but some service was really lacklustre and not the usual Fijian warm and welcoming experience. It is the little things that go a long way. Sadly we won't be back the level of service needs to lift considerably if you want to gain and retain a reputation as a luxury resort

I rate this a five star couple retreat experience from beginning to end. The 8 seater Island Hoppers flight in from Nadi is an experience in itself with incredible views of the beautiful Yasawas and surrounding reefs whetting the appetite for arrival. The airstrip transfer and check in process was smooth and professional by resort AM Jope, Sikeli and their team. The welcome we and fellow arrivals received from Kaydee the resort GM was heartfelt, informative and refreshing, complete with a lovely welcome song from staff. The arrival in our room was spectacular, we had the double bure on the hill at the southern end of the resort, a luxurious 2br 2 bth villa with a large balcony, and were greeted with sweeping views of the coastline and cliffs, jungle, beach, ocean and reefs. My wife was impressed with the champagne I had pre-organised for our arrival. Complete with the stocked mini bar and Fijian sunshine this made for a relaxing afternoon at the bure, reading and sunbathing on the day bed and cooling off in the private outdoor shower (there were 2 of these at our bure). 6:30 was nightly cocktail hour, and as we arrived on a Sunday, there was a magnificent staff gospel singing choir on the beach. It was obvious from the speech by resort owner Erin, that the local culture is respected with Sunday being a quiet day at the resort with minimal staffing so local villager staff who make up the majority of staff can participate in village religious and cultural festivities. Sai and Sami had the cocktails down pat, by the end of the stay we had tried all the local specials!! Meals were always a highlight, with plenty of variety on offer and often featuring local cuisine. The local fresh caught seafood platter was spectacular. The service from all waitstaff including Kara, Jerry and led by Manasa and Wati was outstanding, friendly and attentive. Despite all this, the highlights for me were the day activities, private picnics at amazing private white sandy beach and snorkelling spots, and a private diving trip to a couple of the most outstanding coral reef dive spots I have seen, healthy and vibrant with beautiful coral and fish specimens. These were ably organised by activities and dive master Pedro, and we felt safe and looked after by all activities staff including captains Bale, Vuni, Apo and Smiga. Our 4 night stay was great but would have loved to have stayed longer, there was heaps more to do we didn’t get to. Thanks again for a great time, we will be back again!