Xiaoyamexiaoyy
March 9, 2025
After a long selection, I finally chose this Novotel Slender West Lake. The hotel is not far from various attractions, and it also brought me a special surprise! When I got off the car at the door, the security guard was very enthusiastic to help open the door and take the luggage. He would lead me to the hotel front desk. This time, I met the front desk brother Xiaojie, who was warm and thoughtful. He sent warm mineral water when checking in, and upgraded us to a loft room. I was very satisfied! Xiaojie was our butler throughout the whole process, replying to messages in time and answering questions for me, which was very considerate! The free mineral water in the room was Evian, hahaha, very good 👏🏻 All the staff of the hotel, whether security, cleaning or various staff, will take the initiative to say hello, warmly welcome, and will take the initiative to ask if they need services and help. I haven't felt such high-quality service in China for a long time! Give the hotel a 100% praise for both the decoration and the staff (๑>◡<๑)👍🏻
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