REItokukohannsannsou

Прекрасный отель: чистый, красивое и удобное расположение, хозяин и персонал - очень приятные, вежливые люди. При заселении взяли в аренду велосипеды, стоянка которых расположена прямо у отеля, прокатились вокруг озера с прекрасным видом на Фудзисан. Утром нас ждал красивейший вид, полностью совпадающий с фотографиями профиля отеля.

施設は、全体的に清潔で良かったです スタッフの方皆さん笑顔で対応してくれて良かったです 宿泊者の人数の割にトイレの数が足りないので、そこは少し残念です 山中湖ロードレースに参加する為に宿泊したのですが、走り終わったあとお風呂に入れれば更に良かったかと思います

入住的房間内没有厠所，不太方便

The price-performance ratio and facilities are indeed better than those of the hotels in the surrounding Yamanaka Lake, but there is a very important point that we found bed bugs in our room. We checked in wearing long socks and went out during the day. After taking a shower at night, I sat by the bed and found two new bites on my ankles with mouthparts marks in the middle. The two small bags arranged linearly were initially thought to be bites from a small snake, but later I checked online and found that they were suspected to be bed fleas (especially popular in Japan). Thinking of the bugs that my partner saw on the bed at night and threw away with a tissue, we checked the pictures of bed fleas online. It was basically 100% certain. I quickly packed my luggage at 11 o'clock in the evening and went downstairs to talk to their clerk. The clerk directly took the insecticide to the room and sprayed it, and said that there were no extra rooms and we could stay there, which meant that we should continue to stay in the room with bed fleas and sprayed with insecticide. I said at the time that I would pay the full check-out fee and I would check in at a cleaner hotel nearby. Unfortunately, during the communication with the boss, it was already past 12 o'clock in the evening, and the local hotels in Mount Fuji could not be booked online. The boss could drive us to find two hotels for that night, but we could not check in. Finally, he arranged for us to spend the night in his friend's hotel. The next morning, he drove us to visit the famous scenic spots in Mount Fuji. But this is far from the end of the story. After we returned to where we lived in Japan, we started to use boiling water to scald clothes and spray disinfectants on luggage (for three consecutive days). However, the number of red and swollen small bags on my body increased by more than ten every day. My body was itchy, and scratching would leave black scars, which affected my appearance. But I could only use the anti-itching ointment like Wubi Di. Now my request is very simple, that is, I want to eliminate these insects from the root. I initially plan to find an insecticide company after returning to Shanghai to conduct a comprehensive cleaning of my clothes and luggage. The boss didn't seem to realize the seriousness of the bed fleas. Two days later (we checked in on the night of May 19, 2025), there were still people staying here. It seemed like how come only you had problems, but no one else did? My room was fine, and the follow-up treatment for me was to quickly ask me to go to the doctor for diagnosis and buy me some medicine. But the problem is that we can basically confirm that it was this kind of bug that bit me. I also found the larvae of this kind of bug on my clothes several times. I can also buy medicine, and it doesn't cost much, but the store has no attitude on how to completely eliminate the bed fleas I was infected with. They think this is the root problem. After all, I don't want to bring this kind of bug back to my country and pass it on to my family and my own home. My clothes are also very expensive, and to be honest, I don't want to destroy these clothes again. The boss's attitude on that day was indeed very good, but things like bed fleas will bring endless follow-up problems. I hope he can take this responsibility. We chose to post this review, not to blame the hotel, but to prevent the subsequent guests from suffering the same experience as us, which was very painful both physically and mentally, and to make the hotel pay attention to the problem of killing insects. We don’t know how much physical and economic losses the bed flea crisis we are suffering now will bring us. For us, the travel has suffered an unexpected disaster, and I believe that for the hotel, the business has also suffered an unexpected disaster, but there is no way, we must solve the root cause of the bugs, whether it is for the guests who are still in the hotel or have already left the hotel, it is a manifestation of responsibility.

温泉もあり、良かったです。また、利用したいです。