Hyatt Regency Xuzhou

初冬我兒子來到了美麗的小城徐州住進了網評最好的凱悦酒店，沒到酒店之前，酒店的前台服務員就打電話過來，認真温和的詢問兒子幾點到達，對房間有什麼要求，人未到酒店，温情暖暖的服務就撲面而來，讓人頓感親切，兒子到達後，酒店高大衞生，智能家居，位置在50層，42層是前台，徐州夜景一覽無餘，魅力十足，房間內乾淨整潔舒適透氣，迷你冰箱送了很多的飲料，有巴黎氣泡水，橙汁等等日期新鮮，早餐沒來得及拍，品種齊全，西餐，中餐，日料，小吃，各種水果，麪包，蛋糕，中式點心，飲料，咖啡，新鮮沙拉，水果，炒菜，水果，應有盡有，服務人員無論是前台，大堂人員，前台服務人員都認真負責，熱情周到，身在異鄉遊玩兒，感覺回到酒店就回到家一樣，温暖安全！下次來徐州還要住蘇寧凱悦酒店，徐州很好，蘇寧凱悦更好！體驗感完美！

環境舒適，出行也方便

環境：很好 服務：優秀 設施：完善 衞生：乾淨。 離美食街很近

非常感謝入住此酒店，整體服務讓人非常滿意。尤其要表揚前台的Hailey，她服務態度極佳，熱情周到，為我們提供了極大的幫助。無論是辦理入住還是解答問題，都表現得非常專業。期待下次再來！

房間很大，位置優越，環境優美，服務到位，設施齊全。主要是靠近大型商場和購物中心，吃住玩非常方便，可圈可點。

I booked a total of 3 nights. The early experience was not good. Because the itinerary was not confirmed before, I only booked the hotel for 29th and 30th. Later, I booked a room for 28th. After deciding to add the room, I called the hotel. In order to ensure the journey, I called the hotel to ask if the hotel could add the first night directly. I was worried that Ctrip would book another room and identify it as another guest and would not stay in the same room. I don’t know if the lady who answered the phone was from the reservation department or the switchboard. The attitude was not gentle. I felt that I was asking a stupid question. However, my partner called the hotel and told me some room requirements. Miss Duan from the customer relations department was very nice. After arriving in the room, all the requirements were met. It was very considerate. The anniversary and birthday cakes and small cards were very good. In addition, I am very grateful to Hardy who checked us in. The reception attitude was very good and very warm. It was very late when we arrived at the hotel. He checked in for us quickly and accurately, which was great. When we left the hotel, it was actually a certain distance from the hotel gate. A big brother from the concierge department helped us pack our luggage enthusiastically. Thank you. Regarding the hotel facilities, the gap between the TV and the foot of the bed is a bit narrow, and sometimes I would bump into the TV when I walked past without paying attention. The room was very clean and tidy. The view from the window was also very good. The location was very convenient. It was very close to several night markets nearby. I thought the breakfast was good, with some local specialties.