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Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
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Positive reviews(873)
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Delicious breakfast(128)
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Negative reviews(44)
JD Binsinger
Standard Single Room
Stayed in Nov 2024
Business travelers
24 review
4.0/5
Very Good
Posted on Dec 22, 2024
Nice hotel that probably used to be grand but has aged a bit. Rooms are ok but heating is a bit weak so nights are cold.
Staff is nice but can speak virtually no English. We could make each other understood anyway!
Response from Property: 尊敬的賓客:您好!非常感謝您百忙之中抽出寶貴的時間給我們做點評,您的鼓勵和讚揚是我們酒店成長和進步的莫大動力,我們會一如既往地為您提供更好的入住體驗和優質服務,我們新鄉開元全體員工期待您的下次光臨!
MARIOS ILIAS
Superior Garden-view Queen Room
Stayed in Aug 2024
Business travelers
12 review
3.2/5
Posted on Oct 1, 2024
Short stay for only a night.
Business hotel that was very busy on a working day. Good service from the staff / English speaking too -
Guest User
Superior Twin Room
Stayed in Feb 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Mar 13, 2024
The hotel decoration is not very new, nevetheless, good quality and good service, huge rooms with huge bathroom. I really like the complimental fruit plate that the hotel provides every day. Big selection for breakfast, though Chinese style mostly.
Response from Property: 尊敬的賓客:您好,感謝您入住新鄉開元名都大酒店!非常抱歉,未能給您帶來完美的入住體驗,感謝您告知我們您在店期間所遇到的問題,我們已反映給酒店領導,並且非常重視,我們想給您最好的設備,但也會存在不足之處,您所提到我們應當改進的領域將幫助我們繼續提升賓客體驗。我已經將您的意見轉達給我們的團隊,確保我們將來在房間改造及房間安排等方面做得更好。
Adam Peter
Superior Twin Room
Stayed in Oct 2023
Business travelers
7 review
3.5/5
Posted on Nov 30, 2023
In need of a refurb. Once more - air conditioner was not individualized to the room, but a single 25 degrees for the entire hotel. Luckily the window could be opened. In its day I am sure it was grand - but she is getting a little tired and dated. Breakfast was solid 7 out of 10.
Response from Property: Distinguished Guests: thank you for staying at Xinxiang Kaiyuan Mingdu Hotel! We are very sorry that we have not been able to give you a perfect experience. Thank you for telling us about your problems during your stay. We want to give you the best equipment, but there will be some deficiencies, although the years wear out our facilities and equipment, but can not extinguish our enthusiasm for service, please believe that we always adhere to the beginning of the consistent quality of service, especially pay attention to each guest's check-in experience, every effort, just to make you feel better, I hope you have a better feeling next time you check in.
Andrew
Superior Twin Room
Stayed in Sep 2023
Business travelers
2 review
4.0/5
Very Good
Posted on Oct 24, 2023
The hotel is convenient and operates well.
I stayed for 3 days on business and was very comfortable. Food and service were excellent
Response from Property: 尊敬的賓客,您好!非常感謝您將新鄉開元名都大酒店作為您出行下榻的選擇並得到您的認可。從最初、到現在、到以後,我們一步一腳印走到現在,特別珍惜每一位客人對我們的支持,所以我們最大的旨意就是將最優質的產品和最貼心的服務帶到您身邊,以回饋您對我們的厚愛,希望您能感受得到我們傾覆的濃情!感謝您的支持與信賴,祝您生活愉快,期待與您的再一次相遇!
VanessaD
Superior Garden-view Queen Room
Stayed in Dec 2022
Couples
12 review
4.2/5
Very Good
Posted on Jan 29, 2023
It’s a good place to stay, close to many restaurants and the room size is very large. The hotel itself is pretty and the staff is very friendly
Response from Property: 致可愛的您:我們十分高興看到您滿意此次的入住體驗及對我們的肯定。金風玉露一相逢,勝卻人間無數。我們真誠地期待與您再次相遇。在此祝您萬事順利,平安喜樂!
Gerardo1.ace
Superior City-view Queen Room
Stayed in Nov 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 13, 2023
Couldn't ask for more.
Response from Property: Busy city life, keep running in the dream and reality, I hope our small efforts can bring you comfort, you can be satisfied, is the biggest support and encouragement to Xinxiang Kai Yuan, I believe we will do better Oh, thank you for your support, I wish you a happy life ~
Farid
Deluxe City-view Twin Room
Stayed in Oct 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 26, 2023
Very good hotel
Response from Property: 尊敬的賓客,您好,非常感謝您選擇入住新鄉開元名都大酒店。看到您深厚的好評我們真是開心又感動,感謝您對我們酒店各方面的認可,我們會繼續為客人提供最為貼心細心的服務,為每位客人帶來超值的體驗。我們也願在路上與您一起分享開元的成長和喜悦,再次感謝您能給予很高的評價,我們對您的熱情必定與日俱增,衹盼再次與您的遇見!
Guest User
Deluxe City-view Twin Room
Stayed in Mar 2024
Family
2 review
2.2/5
Posted on Apr 30, 2024
The bathroom is very large, one of the two doors is broken and can't be closed, the sanitary conditions are also very poor. The shower is leaking, the overall feeling is very average!
Original TextTranslated by Google
Response from Property: 親愛的朋友,您好!小元今天已查收到您的點評,小元深表歉意,首先很抱歉讓您的居住體驗不夠盡善盡美,反倒多了些許遺憾,酒店已逐步在進行維修保養,您的意見是我們前行的推動,歲月雖磨損我們的設施設備,但是磨滅不了我們服務的熱情,請相信我們始終堅持開元始終如一的服務品質,尤其注重每位賓客的入住感受,每一次的努力,衹為讓你更好! 希望您下次入住時能有更美好的感覺。
Guest User
Superior Garden-view Queen Room
Stayed in Mar 2024
Business travelers
8 review
2.0/5
Posted on Apr 30, 2024
The service attitude is really good, but there are a few fatal problems.
1. Many rooms are very unhygienic, and there are hairs on the bed.
2. The room facilities are very old, there is no air conditioning, no screens, and the lights are dim, like an escape room.
3. The next morning, there was a cute little spider on the bed. It was like living in a small hotel, not worth it.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。對於您提出的問題,酒店領導非常重視,在以後的工作中我們會更加註重服務,力爭達到您的滿意。在未來,我們也將不斷總結經驗,繼續努力保持高品質優秀的對客服務標準,給每一位客人帶來最好的入住體驗。小元和小元的家人們已經開始期待能夠為您再次服務了,記得常回來看看哦!我們在這等你,祝您天天好心情哦!
Laixixiaoqiang
Deluxe Garden-view Twin Room
Stayed in Mar 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Kaiyuan Mingdu Hotel is a relatively good hotel in Xinxiang. The hotel is in a good location and the surrounding environment is also good. There is a square or a park in front of it, which is suitable for morning jogging. The room is quite big. It's the first time I stayed in a room with two sinks👍🏻👍🏻The breakfast was also pretty good and the waiter was very nice. The shortcoming is that the decoration has seen some time and is a bit old.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at New Century Grand Hotel Xinxiang! Because of love, we have expectations. We believe that you can see our intentions. Thank you very much for your long-term support and recognition. Your sincere feedback makes us feel that our efforts have finally paid off. We will continue to work hard to create a better stay experience for our friends. New Century Hotel, enjoy what you want, and sincerely look forward to your visit again.
Chen-mo-shi-jin
Superior Twin Room
Stayed in Mar 2024
Other
26 review
3.5/5
Posted on Apr 2, 2024
Maybe it's because I've stayed at Kaiyuan Hotel many times, but this time I feel that the Kaiyuan in Xinxiang is not so good. I looked at the room before checking in and it felt okay. When I checked in, the waiter said that I was upgraded, but after checking in, I felt that the room was not as spacious as the one I saw before checking in. I felt cheated. The room was average and the facilities were a bit old. The price of a five-star hotel, the conditions of a three-star hotel, after all, it is called a five-star hotel, and it still feels a bit grand. The service is okay, the waiter who sent the welcome fruit was very enthusiastic, thumbs up. After checking out, he called back and asked me to give a five-star review. I didn't feel embarrassed to refuse. I'm really sorry. I hope I will give a five-star review after your hotel is upgraded.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying at New Century Grand Hotel Xinxiang! We are very sorry that we failed to bring you a perfect stay experience. Thank you for telling us about the problems you encountered during your stay. We have reported it to the hotel leaders and attach great importance to it. We want to give you the best equipment, but there will be shortcomings. The areas you mentioned that we should improve will help us continue to improve the guest experience. I have conveyed your opinions to our team to ensure that we will do better in room renovation and room arrangement in the future. We apologize again for your stay experience and sincerely look forward to your visit again. I wish you a happy life.
Guest User
Superior City-view Queen Room
Stayed in Feb 2024
Business travelers
223 review
4.5/5
Great
Posted on Apr 1, 2024
A five-star hotel in Xinxiang City, with complete facilities and soft and comfortable bedding. The problem is that the refrigerator is noisy when placed in the cabinet, and the breakfast is relatively simple. |
Original TextTranslated by Google
Response from Property: We are really satisfied that your trip has left us with wonderful memories of Xinxiang Kaiyuan, but we will not be proud and will continue to provide services beyond your expectations to guests like you. With your support, we will continue to work hard and hope that your wonderful experience will be spread by word of mouth. We welcome you to come back at any time~
Ketuonuwangshu
Deluxe City-view Twin Room
Stayed in Feb 2024
Business travelers
41 review
2.7/5
Posted on Mar 30, 2024
The price of this hotel does not match its quality. It costs almost 500 yuan, the facilities are outdated, the hardware is outdated, and at six o'clock, music starts playing in the square downstairs and people start dancing in the square, making it impossible to sleep. I highly do not recommend it.
Original TextTranslated by Google
6/7
Response from Property: Dear guests: Hello, thank you for staying at New Century Grand Hotel Xinxiang! We are very sorry that we failed to bring you a perfect stay experience. Thank you for telling us the problems you encountered during your stay. The hotel has been gradually repaired and maintained. Your opinions are the driving force for us to move forward. Although the years have worn out our facilities and equipment, they cannot erase our enthusiasm for service. We always adhere to the consistent service quality of New Century, especially pay attention to the stay experience of each guest, and every effort is only to make you better.
Junlan❤️
Deluxe City-view Queen Room
Stayed in Jan 2024
Family
18 review
4.0/5
Very Good
Posted on Feb 22, 2024
The facilities are old and poor. The TV is not working. There is only one channel. I must emphasize that there are no parking spaces in the underground garage? It is snowing heavily and I can't find a parking space in the basement. The aisles are full of cars.
Original TextTranslated by Google
Response from Property: Dear friend, hello! Xiao Yuan has received your comments today. Xiao Yuan is deeply sorry. First of all, I am sorry that your living experience is not perfect, but a little regretful. I am very sorry that the TV problem of the hotel has caused you inconvenience. In the future, we will strengthen the inspection of room facilities and equipment to avoid similar situations. At the same time, we will also strengthen the inspection work to ensure the correct parking of vehicles. We urgently need guests like you to give us suggestions to help us correct and improve. Finally, I hope you can continue to support Xiao Yuan. Xiao Yuan will cherish your tolerance and understanding of us and bring more surprises for your next stay.