Fairfield by Marriott Xining

Fairfield by Marriott Xining Reviews

Fairfield by Marriott Xining

No.111 Ningzhang Road, Chengbei District, Xining, Qinghai, ChinaView Hotel Details
Fairfield by Marriott Xining
Fairfield by Marriott XiningFairfield by Marriott XiningFairfield by Marriott Xining
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Fairfield by Marriott Xining Guest Reviews

4.4/5
560 review
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(560)
Positive reviews(536)
Reviews with photos/video(299)
Delicious breakfast(79)
Friendly front desk staff(71)
Near shopping area(26)
Well decorated(21)
Perfect for business trips(20)
Comfortable bed(19)
Luxurious(7)
Excellent room layout(6)
Negative reviews(23)
Guest User
standard twin room
Stayed in May 2024
Travel with friends
1 review
2.5/5
Posted on Jun 23, 2024
Room service is not good. Air condition was not turn on so it was very warm in the night. Breakfast is limited option and no one cook eggs. There was only one lady look after noddle cooking and seems not happy with the busy status. Anyway, this hotel doesn’t match to Marriott brand.
Response from Property: Thank you very much for taking the time to share your experience at Fairfield by Marriott Xining. Please firstly allow me to apologize for not meet your expectations during the stay. As the most important guest of the brand and company, I have to say your expectation is least a Fairfield guest should expect and there is no excuse that we could do better. I am confident that if you could come for another visit, we would be able to show you the usual level of service we promised to all our guests and definitely meet your expectations. We are looking forward to welcoming you back whenever you are in the city. Again, thank you for all your input, support, and understanding! Best wishes and regards!
Ling Ling
standard twin room
Stayed in Aug 2023
Family
3 review
5.0/5
Outstanding
Posted on Sep 3, 2023
The breakfast spread was good and able to cater the Chinese and western. A well balanced breakfast offered. The room was big with comfortable beds. There are all clean and the trainee who helped us check in was so friendly.
Response from Property: The hotel provides guests with a healthy Chinese and Western breakfast, with a variety of local cuisine and fresh juice, coffee, tea; Wanfeng Supermarket provides snacks, drinks and take-away meals 24 hours a day, providing guests with a variety of meal choices. In addition, the fitness center with state-of-the-art equipment is open 24 hours to help guests stay on pace and rejuvenate during their trip.Thank you again for your sincere comments!
Guest User
Deluxe King Room
Stayed in Jun 2022
Travel with friends
5 review
4.0/5
Very Good
Posted on Jul 15, 2022
Decent hotel if you just want to relax. Neat and tidy but need to taxi everywhere.
Response from Property: Dear guests, Thank you for staying at Fairfield by Marriott Xining North Hotel. Thank you very much for your support . It has always been the unremitting efforts of all our staff to provide guests with safe, hygienic, convenient and warm accommodation experience, and we have been working hard to fulfill this commitment. I am very glad that you spent a pleasant holiday in the hotel, and all the staff of the hotel sincerely look forward to your visit again! I wish you a happy life and smooth work!
Guest User
standard twin room
Stayed in Jul 2024
Family
4 review
1.3/5
Posted on Aug 14, 2024
Outside the window is the external unit of the air conditioner. Before 12 o'clock, the rumbling sound of the external unit can be heard. The air conditioner stopped around 12 o'clock in the middle of the night. It was stuffy and hot all night. It was so hot that I couldn't sleep the whole night. It was the worst hotel experience in the entire Northwest Ring Road. . The trash cans in the room and the bathroom are not covered with garbage bags, and the hygiene is average.
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Response from Property: Thousands of words are condensed into one sentence. Thank you for choosing Xining Wanfeng. Thank you for your careful discovery and sharing. The hotel also attaches great importance to the issues you raised. We will actively rectify the shortcomings. Xiaofeng FF will Taking this lesson as a spur to improve in a timely manner, Xiaofeng FF needs your guest to give you the opportunity to improve and improve. Xiaofeng will provide dedicated service and hope that you can experience neighborhood service. With the theme of worry-free business travel, Fairfield Hotel Xining Looking forward to your next visit for review.
Guest User
standard king room
Stayed in Jul 2024
Family
1 review
2.5/5
Posted on Aug 11, 2024
I have almost never reviewed it but I have to write one today. Let me start by saying that the hotel lobby is quite grand, the decoration is newer, and the rooms are large enough. Disadvantages: 1. The parking lot is difficult to find. Generally, the hotel parking lot is the name of the hotel, but it is not! And the entrance is very small, so I had to go around twice to find it! And you can't park at the door because only one car can pass. You can't believe it will be blocked if you park at the door! The open-air environment of the parking lot is dirty and messy. The two narrow roads are still sloped and it is difficult to drive. 2. I left the shower for a long time without hot water! I called the front desk and asked if the pipes should be cleaned and left for a while! After finally letting it out, the water pressure was still so soft and limp, and it was cold again after you closed it, so you didn't wash your hair or rinsed it for fear of catching a cold. Already a little angry at this time😤 3. The climax came next. When I went to bed at night, I found a lot of sand on the sheets (see photo), not just a little bit, but the whole bed! Then I called to ask the waiter to change the sheets, but I couldn't get through! Can you believe it if no one picks up after calling me 5-6 times? I was cleaning the bed little by little at night, and I discovered that there was an unknown yellow thing on the sheets (see picture)! There are still a lot of holes in the curtains. What does this mean? Look at the stars? ! Then the kettle was boiled twice and there was a thin layer of oil on the water? ! It’s really enough! !
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Response from Property: Thank you for choosing to stay at Fairfield Inn Xining and sharing your stay experience with us. We have also noticed the poor service skills of the hotel front desk staff and the cleanliness of the hotel rooms that you raised. On behalf of the colleagues and departments involved, I would like to sincerely apologize to you. Serving every guest who comes to the hotel well and giving every guest a satisfactory stay experience has always been our primary goal. In the future work, we will strengthen the training of new and old staff at the front desk on service skills, and supervise the hygiene of hotel rooms at any time, so as to be ready to serve every guest who is about to arrive at the hotel. At the same time, we also thank you for your support and attention to Fairfield Hotel Xining, and we look forward to your visit again. I wish you a happy work and life.
Guest User
superior king room
Stayed in Jul 2024
Other
6 review
0.5/5
Posted on Aug 9, 2024
To park your car, you have to go to an open-air parking lot far away (a road with twists and turns), and you also have to pass by a smelly ditch. It is difficult to walk through it with your luggage. On a hot day, you have to brave the sun to pick up the car. The hotel is There is no dedicated parking space, the open-air parking lot is very shabby, and there is a fee. Free parking fee^_^
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Response from Property: Hello, dear guests! I'm very sorry for causing you so much inconvenience and trouble! We are deeply sorry! Regarding the issues you have reported, we have paid attention to them and have contacted the relevant departments to understand the matter and criticized and corrected the relevant personnel! We will work hard to improve and do better! Putting guests first is our highest pursuit. We will strengthen employee training and on-site supervision of management personnel. Not to mention that it is the hotel's duty to provide guests with the help they can. The hotel should communicate well with guests when negotiating with guests. If you are not satisfied with the arrangement, it should make timely adjustments instead of letting you leave with regrets and dissatisfaction. You are welcome to visit Fairfield Hotel Xining again and give us the opportunity to make up for you. Inadequate service! I wish you a happy life and all the best!
kejiao525
standard twin room
Stayed in Jul 2024
Family
11 review
2.8/5
Posted on Aug 7, 2024
The hotel decoration and design are full of sense, but the management is very poor. First, the parking lot is not in the hotel building but in an abandoned yard behind the hotel. It takes 5 minutes to walk with the suitcase from a dark alley to the hotel. Having to carry your luggage to check out was really frustrating. Second, the air conditioner in the hotel is like a tractor. It is right next to the window, making it impossible for those who speculate to sleep. Third, many things inside the room were damaged. For example, the sliding door of the bathroom could not be opened at all. It felt like it would collapse at any time. Traces of water leakage could be seen everywhere on the ceiling. The Marriott brand feels like a joke right now!
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Response from Property: Thank you for your review. We apologize for the problems you encountered during your stay. We never want to give our guests a bad experience. You reported that there are traces of leaks on the ceiling everywhere. We will ensure that we will thoroughly investigate the issues you mentioned. If it is convenient, I hope to learn more about the situation during your stay so that we can improve the hotel's facilities and services. Thank you for staying at our hotel and we hope to continue to serve you next time.
Guest User
standard twin room
Stayed in Jun 2024
Family
10 review
1.7/5
Posted on Jul 26, 2024
There are many hotels around, so I came here because of the air conditioning. As a result, the central air conditioning master control could not be turned on. Although the temperature outside was very low, it was too hot inside to sleep. There were stains on the pillowcase as well. The room on the tenth floor had a serious sewer smell. The bedding was not very clean when I moved to the fifth floor. When I asked the front desk staff what was going on with the air conditioner, a young waiter got embarrassed. Parking is not convenient either. Anyway, it's not that great anywhere.
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Response from Property: Dear customer, thank you for your support and trust in our hotel. We will sort out your questions and suggestions in a timely manner and post them on our website so that we can work hard to solve your problems. We look forward to your visit again!
Guest User
standard king room
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on May 10, 2024
The room is very clean, the facilities are very new, the bathroom is separated into dry and wet areas, there is no odor, it is located in the Biotechnology Industrial Park, which is very convenient, the service is very good, and the beautiful lady at the front desk gave me two bottles of Pure Water mineral water when I checked out, which is very heartwarming. I will stay here again next time.
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Response from Property: 【❤️ Only 3 minutes' drive from Xikuang Bailuzhou Supercharging Station❤️】【❤️ Free gym❤️】【❤️ 13 kilometers from Xining Station❤️】【❤️ Jiaren Lanting free large parking lot❤️】 A few simple words touched Xiaofeng FF and instantly filled her with energy! Satisfying you is our happiest thing! Xiaofeng FF looks forward to meeting you next time~~~
Guest User
standard twin room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 11, 2024
Comfortable and considerate, the front desk lady's service is warm and in place. The breakfast dishes are good
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Response from Property: 【❤2.7 km from Qinghai ******* Culture Museum, about 7 minutes by car❤】【❤1.7 km from Kunlun Jade Culture Museum, about 4 minutes by car❤】【❤2.2 km from Qinghai-Tibet Plateau Natural Museum, about 5 minutes by car❤】The hotel has a total of 142 carefully crafted guest rooms, with standard, superior, deluxe and other room types available to meet the holiday needs of different travelers. The interior design adopts warm earth tones, simple and atmospheric modern style, classic and not easy to go out of date; natural and environmentally friendly natural materials, open space design, improve the comfort of the room. The century-old brand Simmons mattress and waffle skin-friendly pure cotton bedding provide guests with soft sleep quality like clouds; the lighting and color of the room are carefully matched by the world-class professional design team, adding infinite warmth to the room; freehand abstract paintings make the room more lively in addition to simplicity. These designs retain the consistent characteristics of Fairfield Hotel, so that guests can enjoy a comfortable and comfortable accommodation experience as much as possible. I wish you all the best!
Guest User
standard king room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The location is really very convenient. It's right outside the bus stop. The bus lines include Dongguan Grand Mosque in Chengdong District, Mojia Street in Chengzhong District, Limeng Commercial Pedestrian Street in Chengxi District, and Haihu Tangdao 637. The service is very good and the breakfast is very rich.
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6/9
Response from Property: 【❤Real feelings of business travelers 4.9 points+❤】【❤Close to Xining Municipal Government❤】【❤Close to Qinghai University❤】【❤Free parking❤】With you all the way, there are laughter and joy all the way; with you all the way, there is warmth and romance all the way; with you all the way, there is infinite warmth all the way. Thank you for having you, in the wind and rain, Fairfield by Marriott Xining is waiting for you.
Guest User
standard twin room
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Hygiene: clean and tidy Facilities: complete Environment: elegant and comfortable Service: warm and thoughtful Convenient transportation, convenient meals, cost-effective, first choice for business travel, recommended. Five-star praise, a must! Ctrip's high-end hotels are a trustworthy brand. Special thanks to the front desk staff for their warm and thoughtful service, who responded to every request.
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6/9
Response from Property: [❤️Buffet Breakfast❤️] [❤️Free Gym❤️] [❤️Free Business Printing❤️] [❤️Robot Delivery❤️] [❤️Free Tea in the Lobby❤️] [❤️Super Large Free Parking Lot❤️] I went to different places and looked at Different scenery, knowing different things, understanding different lives... We have been looking for a beautiful encounter during our travels that can accompany us to experience a unique memory... Xiaofeng FF is very happy to meet you. , I am also very happy to have such a warm memory with you in this city. My dear friend, come home often~~~ I wish you a happy life!
Guest User
standard king room
Stayed in Mar 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Apr 18, 2024
I am very satisfied with my stay in the room. The bedding in the room is comfortable. The service of the guy and girl at the front desk is great. The TV is big. I will come back next time.
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6/9
Response from Property: [❤Real experience of business trip guests 4.9 points+❤] [❤Close to Biotechnology Industrial Park❤] [❤Close to Xining City Government❤] [❤Close to Qinghai University❤] [❤Free parking❤] [❤Close to Entrepreneurship Building Nearly❤] My dearest friends, for us, dreams have kept us high and stumbled to the present. The core values ​​of the Wanfeng brand are: smoothness, reliability, and LOHAS. Your appreciation and affirmation of the hotel are the best encouragement for us on our way forward. Don’t worry, we will continue to go all out and do our best with all our heart!
Guest User
standard twin room
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The lobby is very bright and large. There is a microwave and free tea in the front desk area, as well as local specialties. It is quite convenient overall. The room was also upgraded, with floor-to-ceiling windows. The hygiene is also OK. I highly recommend it.
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6/9
Response from Property: [❤️Only 3 minutes’ drive from Xikuang Bailuzhou Supercharging Station❤️][❤️Free gym❤️][❤️About 24 minutes’ drive from Xining Station, 13 kilometers away❤️][❤️Free large parking lot at Jiaren Lanting❤️] The hotel colleagues are very happy to see your comments. We are honored that our service has been evaluated by you, and we always provide warm and sincere service to our guests. The hotel is near Chengbei International Village, in the bustling business district, with Beichuan Wanda Mall nearby. The comfortable, quiet, warm and simple accommodation space is the lifestyle that our hotel staff is committed to creating for you. We look forward to your frequent visits and waiting for you to come home~
Guest User
standard king room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 15, 2024
It's pretty good. The location is also good. It's very close to the China South-to-North Water Diversion Group and Ruipeng Pet Hospital. There are also taxis on the side of the road. After eating, you can take a walk near Beichuan Wanda in Beichuan River Wetland Park. You can still sleep in bed. It's quite comfortable, and you don't have to go downstairs to get takeout, there is a robot delivering it upstairs! In the afternoon, a humidifier will be provided if necessary. I will be contacted by a guest service manager named Jessica. She will ask my needs in advance. Knowing that it is my first time to stay, I will send you the specific location, local weather, and how to find free parking. I think he is very attentive. There is also a handsome guy in the lobby on the second floor. He has a round face and is very cute, but I don’t know his name. Every time I see someone coming, he smiles sweetly and says hello. I I feel like seeing his smile when you walk in the door makes you feel good!
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6/9
Response from Property: [❤It is 2.7 kilometers away from Qinghai ******* Culture Museum and about 7 minutes by car❤] [❤It is 1.7 kilometers away from Kunlun Jade Culture Museum and it is about 4 minutes by car❤] [❤It is 2.2 kilometers away from Qinghai-Tibet Plateau Nature Museum and it is about 5 minutes by car❤] Zhenzhenlu, Heron Down there, he was gulping and swallowing, drunk, talking and dancing, and was enjoying himself. Thank you for your praise and trust. We are honored to satisfy our guests. May the Xiaofeng FF be with you, rain or shine!