Xinchunlan International Hotel

Xinchunlan International Hotel Reviews

Xinchunlan International Hotel

Floor 19, Building 6, No. 20 Chaoyang West Road, Chengbei District, Xining, Qinghai, 710039, ChinaSee Hotel Details
Xinchunlan International Hotel
Xinchunlan International HotelXinchunlan International HotelXinchunlan International Hotel
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1 night

Guest Reviews

8.9/10
777 review
Verified reviews
Location9.0
Amenities8.8
Service8.7
Cleanliness9.0
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All reviews(777)
Positive reviews(724)
Reviews with photos/video(91)
Friendly front desk staff(43)
Easy to get around(26)
Convenient parking(21)
Poor air conditioning(13)
Perfect for business trips(8)
Excellent room layout(6)
Has facilities for children(3)
Family activities available(3)
Negative reviews(53)
Weixiaoyanshibulebeishang
Featured Queen Room A
Stayed in Feb 2024
Other
62 review
10/10
Outstanding
Posted on Mar 27, 2024
That's great. The lady also upgraded me to a suite.
Original TextTranslated by Google
Response from Property: Dear guest: I am very happy to know from your message that you have left such a good impression. I hope you can continue to pay attention to the New Chunlan International Hotel in the future and tell us more about your feelings and experiences when you stay in the future. We warmly look forward to your visit again!
M507898****
Elegant Standard Room
Stayed in Feb 2024
Traveling with friends
22 review
10/10
Outstanding
Posted on Apr 1, 2024
Very clean, good front desk service
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at New Chunlan International Hotel. Your good comments are very important to us. It is also your affirmation of our service and a silent support. It also inspires our potential to pursue higher standards and makes us feel that all our efforts are so worthwhile. Thank you again for your support. I believe we will do better and look forward to your visit again! Please keep warm as the weather turns cooler. I wish you a happy life!
MartiniShakennotStirred
Featured Queen Room A
Stayed in Mar 2024
Business traveler
2 review
7.7/10
Good
Posted on May 15, 2024
The location and hardware of the hotel are indeed a big competitive advantage at this price. The lady in the housekeeping department also treats guests with a homely service attitude. The only problem is the FO. I went there twice in one month. The first time they said that the invoice had been issued. The second time they went there, the invoice for the previous time had not been issued yet. Then they said that there was no invoice. They asked me to add WeChat and said that they would issue the invoice to me together. However, it took more than half a month to process it. In the end, the invoice was only issued for one night. I said that there were still two nights that had not been issued, so they ignored me on WeChat. I really don’t know if the Finance department really doesn’t work and doesn’t give the FO an invoice, or if the FO really doesn’t want to issue it.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your stay. We would like to express our sincere gratitude for your good comments. Our hotel will continue to work hard on the existing high-quality services and strive to bring you a new experience on your journey. Wish you a safe journey.
Anonymous User
Featured Queen Room A
Stayed in Sep 2023
Business traveler
1 review
10/10
Outstanding
Posted on Nov 1, 2023
Good service attitude, complete equipment and facilities, I will come again next time
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of New Chunlan Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. You are very welcome to choose New Chunlan Hotel again whether for business trip or travel! Sincerely look forward to your visit again!
1801558****
Elegant Standard Room
Stayed in Mar 2024
Business traveler
4 review
2.0/10
Posted on Apr 5, 2024
This hotel is terrible, there is no human touch at all. I was arranged to stay here by the Environmental Protection Bureau. My friend sent some cattle and sheep to the hotel restaurant for a few hours, but they refused decisively. The towels in the room were particularly dirty.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of the opinions to improve the quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
M227324****
Elegant Standard Room
Stayed in Feb 2024
Family
2 review
10/10
Outstanding
Posted on Apr 7, 2024
The hotel has complete facilities, safe and sanitary, comfortable environment, and thoughtful and warm service. Thank you very much! I will choose Xining New Chunlan International Hotel next time!
Original TextTranslated by Google
Response from Property: Thank you for your satisfaction and five-star praise. If you have a good experience, please support us! All the staff of Xinchunlan are looking forward to your next stay!
1345517****
Elegant Standard Room
Stayed in Feb 2024
Business traveler
13 review
10/10
Outstanding
Posted on Mar 14, 2024
Facilities: Complete Sanitation: Clean and tidy Environment: Convenient surroundings and convenient transportation Service: Very good👍 Three-star price, five-star service, very suitable for business trips, vacations and leisure.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and for leaving your valuable comments. As you said, we have been committed to creating a warm and sweet home for our customers. Your comfortable stay is also our highest pursuit. Thank you for finding the feeling of home in our hotel and we look forward to seeing you again.
M353061****
Featured Queen Room A
Stayed in Jan 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 1, 2024
The room is decorated in Chinese style, with complete facilities, clean and hygienic. There are even conditioners and skin creams (general hotels only have shampoo and shower gel), which feels great! The most important thing is that they also provide breakfast, which is rich and the restaurant environment is beautiful! The parking lot is also free. It feels like I paid for the luxurious service with the money of the common people! Worth recommending!
Original TextTranslated by Google
Response from Property: Dear distinguished guest! Thank you for staying at New Chunlan International Hotel and giving us a five-star rating. It is our greatest honor to have your recognition of the hotel's services. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly! Wish you a pleasant journey!
631010****
Elegant Standard Room
Stayed in Jul 2023
Other
23 review
10/10
Outstanding
Posted on Aug 29, 2023
Stayed one more night, mainly because the sanitation was OK, although the bathroom and toilet shared a door, but if it was a family trip, it didn't matter. There were many places to eat around.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
M531368****
Elegant Queen Room
Stayed in Sep 2023
Other
1 review
2.0/10
Posted on Oct 9, 2023
The hygiene was so bad that the clothes on the bed were not changed.
Original TextTranslated by Google
Response from Property: Dear guest: We are really sorry for the bad experience you had. We will strengthen the training of our hotel staff. We hope you can give our hotel a chance to make a fresh start and witness our growth. All the staff of Xinchunlan are looking forward to your next visit!!
M339058****
Elegant Standard Room
Stayed in Jul 2023
Family
1 review
4.5/10
Posted on Aug 17, 2023
It's quite convenient. The hotel is quite big, but the service is not up to par. The air conditioning is from 6pm to 12pm. It's very hot in the middle of the night. The hotel front desk doesn't have a refrigerator, and can't coordinate with the catering department to freeze ice packs for medicines. I coordinated with the warehouse downstairs to buy them, but they didn't freeze them. Fortunately, ice cubes can be bought in Mixue Ice City. The mattress makes noise and shakes when two people sleep on it. It's not a silent mattress. The words printed on the bedding are from other hotels. I guess the hotel is not using new ones.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your evaluation in your busy schedule. We are really sorry that your stay was not perfect due to some shortcomings. Only your suggestions can make Xin Chunlan continue to improve. We keep reminding ourselves: service is endless! I believe that next time you stay, you will have a new and better experience! I wish you a happy life!
Qilin
Elegant Standard Room
Stayed in Jul 2023
Family
50 review
10/10
Outstanding
Posted on Nov 5, 2023
The hotel is in a very good location, very close to museums. There are local delicacies downstairs, the steamed buns are delicious, the beef soup is also good, the room layout is standard, the linens are comfortable, the only drawback is that the parking lot is a bit tight and narrow, my X5 has to be parked alone on the side or in a corner, otherwise it will affect the cars next to it. Everything else is fine!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
M54049****
Elegant Standard Room
Stayed in Jul 2023
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 10, 2023
Very satisfied, the front desk service attitude is very enthusiastic, the room environment is very good, clean and tidy
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Xinchunlan Hotel and for your comments on our hotel. With your encouragement, we will do better and look forward to your next visit!
M229297****
Elegant Family Friendly Room
Stayed in Jul 2023
Family
8 review
10/10
Outstanding
Posted on Aug 9, 2023
The room is big and the service attitude is also very good! The child accidentally spilled mineral water on the bed, and the customer service was quickly replaced after calling! The downside is that the hotel air conditioning is not strong and it is a bit hot at night. Other environmental hygiene is recommended
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full five-point rating for New Chunlan Hotel. We will continue to work hard with your encouragement and support. I believe that New Chunlan Hotel will do better! Thank you for your continued support! I wish you a safe and happy life!
M17509****
Featured Queen Room A
Stayed in Dec 2023
Business traveler
34 review
2.0/10
Posted on Jan 23, 2024
The room environment is too bad, the service attitude is not good, the breakfast is not rich, the cost performance is low, the four-star hotel does not have breakfast noodles, the TV picture quality is poor, there are only 5 programs, and none of the other channels are on, the hotel network is too bad, the towels and bath towels are too hard, not hygienic at all, the toothbrush sheds hair, the toothpaste is too bad, a four-star hotel is too bad, it is recommended to downgrade to a business hotel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of the opinions to improve the quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!