Echarm Hotel (Xiamen Zhongshan Road Pedestrian Street) Guest Reviews
4.5/5
Good
633 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(633)
Positive reviews(590)
Reviews with photos/video(153)
Near shopping area(79)
Friendly front desk staff(76)
Convenient for shopping(70)
Average sound insulation(19)
Would stay again(16)
Easy to call taxis(12)
Negative reviews(43)
Lycia
Yi Xin Double Bed Room (Tranquil Space + Comfy Sleep)
Stayed in Feb 2025
Couples
3 review
3.2/5
Posted on Feb 7, 2025
Do not recommend this hotel. Booked ji xin room type and expected room not worse than photos and size and furniture as advertised in trip.com
It's the first time I encounter staff kept telling me my room is a "special offer" room at check in process when I didn't ask anything about the room.
She was very friendly and even offered to usher us to our room. When we exit lift at level 9, she led us to a hidden stairs behind the lift. So no wonder she has to led us because the "special offer" room was hidden.
The wall and corridor looked different from the normal rows of rooms from lift level.
When we went in the room, we realised it's very small but didn't immediately check trip.com photos and booking details. We put our bags and left quickly for dinner.
When we returned I don't think the room matched what I booked here so I went to the counter and inform the same staff. At this moment, I understand why she kept using the words "special offer room" when I checked in.
Advertised pictures of the room type showed several different designs but all have space for table and chair.
The room given to me only has leg space around the double bed and a low cabinet (height of stool) near the door.
Shower and toilet are in the same space which means toilet will be wet when u shower. This room is 902.
At the counter, the staff said I should have rejected the room at first glance and she doesn't have other rooms which looked more like the advertised rooms because I rejected too late.
Her colleague besides her said the hotel has many different rooms. She said my room is "special offer room" and they don't bother to look at my phone to see trip.com photos and listed space and furniture provided.
I made the colleague look at trip.com room photos and tell me the type of room they belong to. To my horror, the staff sad those are Yi yue rooms and not yi xin.
So I asked them if they are telling me that the hotel used yi yue room photos as advertisements to sell yi xin rooms. Then she became quiet and the girl suddenly has other room for me to change.
Although the new room (also level 9) still didn't have the table and chair as per listed in trip.com booking details and photos but at least it is far more decent.
Please be careful if you have already booked this hotel!
Show More
Response from Property: Hello, we are very sorry to have caused you a bad experience. There are many rooms in one room type, and not every room has photos. At the beginning, we showed you the room first, and let you check in if you were satisfied. You checked in at around 6 o'clock, and told us that you wanted to change rooms at around 10 o'clock in the evening. The same room type had been occupied, and we upgraded you later. The room is for you to stay in. We will inform the relevant department of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Show More
Guest User
Yi Xin Double Bed Room (Tranquil Space + Comfy Sleep)
Stayed in Jan 2023
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jan 6, 2023
Great location, walking distance to the port and downtown. The room is small, with the good bathroom. The only disadvantage was
no window in my room.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anathi Gungu
Yi Xin Double Bed Room (Tranquil Space + Comfy Sleep)
Stayed in Jul 2022
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jul 28, 2022
The staff is very friendly and helpful. The location is great, it’s close to a lot nice places. The rooms were pretty good for the price that we paid.
Response from Property: 多麼希望,時間停住它的腳步,讓我們享受現在的美好時光;多麼希望,還能與您在一起,共敍您與宜尚的友情。風颯颯兮木蕭蕭,思公子兮徒離憂。相思無日夜,浩浩若流波。希望您能繼續選擇宜尚,我們時刻期待着您的光臨~~
Guest User
Sunshine Room - With View ( Beds)
Stayed in Feb 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Very satisfied, the young lady who just came to the front desk helped us plan the route, which was perfect. Traveling with children, the location is very convenient, the room is also very clean and comfortable, I will come again next time
Original TextTranslated by Google
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!
Show More
Guest User
Yi Xin Double Bed Room (Tranquil Space + Comfy Sleep)
Stayed in Feb 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 13, 2025
It's pretty good. First of all, the service of the lady at the front desk was very good. She gave us a 1.8-meter-long bed, which was enough for three people to sleep. The location is also super good, with attractions in front and behind, and the location is very convenient
Original TextTranslated by Google
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!
Show More
Guest User
Yipin Double Bed Room (Hidden In The City + Dynamic Nordic)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 1, 2025
I just arrived in Xiamen and checked into this hotel. The room was very comfortable and it was very convenient to go out. The attractions were very close to the hotel. The room was clean and hygienic. The service of the brothers and sisters at the front desk was very good. There was also hot water supply at the front desk. The overall feeling was very good
Original TextTranslated by Google
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!
Show More
Guest User
Yipin Double Bed Room (Hidden In The City + Dynamic Nordic)
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
I have been to Xiamen for several days. It is very convenient to stay here because it is close to various attractions. The beautiful lady with glasses at the front desk provides good service and helps solve any problems. She is very warm and recommends staying here.
Original TextTranslated by Google
6/9
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!
Show More
享受生活
Yi Xin Double Bed Room (Tranquil Space + Comfy Sleep)
Stayed in Nov 2024
Couples
20 review
3.0/5
Posted on Nov 20, 2024
After transiting through Xiamen, I took a flight to Zhongshan Pedestrian Street the next morning and randomly found the counter of this nearby hotel to help me get a room with a window. However, the window could not be opened, but the location was still very good.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for staying in our hotel. If the window cannot be opened, please contact the front desk in time to solve it for you. If you are unhappy or dissatisfied with your stay next time, you are welcome to contact us at any time to coordinate the room or solve the problem for you. We are dedicated to serving you and look forward to your next visit.
Show More
Zhizuzhechangleyuhui
Guestroom (two Beds)
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Nov 8, 2024
The environment is very good, very clean, and the location is very convenient. It is very close to the Eight Markets and Zhongshan Road Pedestrian Street. It is super convenient. The lady at the front desk is also very nice, very warm and gentle! Downstairs is the shacha noodles and crab soup dumplings. The food in Xiamen tastes pretty good. Highly recommended!
Original TextTranslated by Google
6/10
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!
Show More
Guest User
Guestroom (two Beds)
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Nov 13, 2024
The hotel is located on Zhongshan Road Pedestrian Street, which is very convenient for eating, shopping, and going to scenic spots. The lady at the front desk helped us place the order. We were not very clear at first, which saved us a lot of time. The room was clean and comfortable, and the hygiene was guaranteed. I will stay here again next time I travel.
Original TextTranslated by Google
6/9
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!
Show More
Guest User
Yi Xin Double Bed Room (Tranquil Space + Comfy Sleep)
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 6, 2024
After entering the store, the lady at the front desk was very enthusiastic and patient. She didn't feel exclusive at all. She reminded us in time of the boarding time for the Gulangyu scenic spot and the closest pier to disembarkation. The most heartwarming thing was that the weather in Xiamen is now cold in the morning and evening, and she reminded us to bring coats, which was great. It is very convenient to travel. You can take a taxi downstairs at any time. The bus and subway are very close. The room is also very clean. It is worth recommending.
Show More
Original TextTranslated by Google
6/9
Response from Property: 您好!感謝您的評價哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而温馨的回憶,希望宜尚酒店會是您回憶裏最温馨最獨特的那個!常回來看看哦,祝:安好!
Guest User
Yipin Double Bed Room (Hidden In The City + Dynamic Nordic)
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
I came to Xiamen for a few days and stayed here. The room was clean and comfortable. I also helped the children get the sand digging tools. We looked at the room first and stayed in two rooms. The rooms were close to the road, but it was also very quiet. The service of the lady at the front desk was also very enthusiastic.
Original TextTranslated by Google
6/8
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!
Show More
Guest User
Yi Pin Twin Room (Bright Outlook + Deep Sleep Interior)
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The hotel is in a good central location with complete facilities. The bathrooms are separated into dry and wet areas. The environment is also very good and the sanitation is relatively clean. It is also very close to the Langyu Island Pier. The waiter is very friendly and enthusiastic.
Original TextTranslated by Google
6/8
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!
Show More
Guest User
Guestroom (two Beds)
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 28, 2024
The location is good, the facilities are complete, and the hygiene is very clean. After staying for two days, the staff also helped to upgrade the room. It is also close to the beach. The service is warm and it is a good choice. The price-performance ratio is OK
Original TextTranslated by Google
6/9
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!
Show More
Anonymous User
Featured Room - Double Occupancy (Doublebed)
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The stay was very comfortable without any pitfalls. The mattress was very comfortable to sleep on, and the supplies were complete. It was right next to Zhongshan Pedestrian Street and the seaside snack street, and it was very convenient to travel. You can take a taxi downstairs at any time. The bus and subway are very close. I would recommend the beach and Gulangyu itinerary. The room was comfortable and spacious. Clean and hygienic. The night shift male had a good service attitude. Worth recommending. I will come again next time
Show More
Original TextTranslated by Google
Response from Property: Hello! Thank you for your evaluation! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Yishang Hotel will be the warmest and most unique one in your memory! Come back often and wish you well!