Overall, I'm not satisfied with my stay. I'm usually not one to leave bad reviews easily, but I chose this hotel because of its high rating, especially since I was traveling with elderly family members and a child. I had seen some negative reviews, but thought with such a high overall score, it shouldn't be too bad. I was wrong.
The only good thing about this hotel is its proximity to Zhongshan Road; it's just a short walk downstairs.
However, the front desk staff's attire looked unprofessional – their shirts were loose and sloppy, as if they were just thrown on. This is a hotel, not a guesthouse. And they handed me toothbrushes when I checked in, which was a first for me.
I booked a room with a window. The room I was assigned had a large wall in the middle, with only a small window to the side, making it virtually windowless. The design was very odd.
Now for the main issue: the air conditioning! Usually, you press 'on' for cooling, and it works. But it just kept getting hotter, and the room temperature rose to over 30 degrees Celsius. I tried to call the front desk, but couldn't find their number on the desk or by the phone. The phone didn't even have a cord! While searching, I found trash under the desk and a used bandage by the door. So, I went downstairs directly to the front desk. They said they'd send someone up. I mentioned I couldn't find their number, and the staff member, a bit haughtily, pointed to the room key card holder and said, 'The phone number is here.' The room only came with one key card, so I couldn't get back up without asking security to swipe me in. While waiting, the A/C started to blow a little. About five minutes later, a cleaning lady came up, cleaned a bit, apologized, and left.
When I came back in the evening, it was cool again. Later, I felt a bit cold and turned the temperature up a few degrees. Suddenly, it started blowing hot air again, and the room temperature went up to 34 degrees Celsius. I called the front desk for someone to come up. While waiting, it started blowing a little again. The staff member who came in probably felt the heat too, and started saying something about closing the bathroom door, not using the bathroom fan, and not turning on the heating. I was utterly confused; I know the difference between heating and cooling, and I only adjusted the temperature. Asking me to close the bathroom door and such was just too weird. They just kept implying it was my fault, and then left.
In the middle of the night, the air conditioning malfunctioned again, and the room temperature reached 38 degrees Celsius. I had to adjust it myself for a long time before it worked.
Also, while they have a robot for food delivery, in reality, you still have to go downstairs to pick it up yourself. I ordered two takeaways. The first delivery rider said they'd leave it at the front desk for the robot to bring up. I said okay, but then waited for a long time, and it never came. The second delivery person asked if I wanted the robot to deliver or if I'd pick it up myself. I chose to pick it up, and when I went downstairs, both orders were on the delivery rack, and the robot was quietly sitting next to the service desk. Later, as I was carrying my takeaways upstairs, I saw someone on the phone complaining to the delivery person about their order not arriving. When she saw me with two bags of takeaway, she immediately understood and told the person on the phone, 'I'll go down and check, it's faster to pick it up myself.'
Furthermore, the water pressure was terrible; the shower water was very weak. The showerhead couldn't stay in its holder; I had to hold it the entire time I showered.
The facilities and environment were all old and worn.
When checking out, I tried to provide feedback to the front desk. As soon as I mentioned the air conditioning, the front desk said, 'Why didn't you call our customer service?' Sir, what kind of customer service am I supposed to call at 4 AM? With an entire family, bringing someone up would wake everyone.
Anyway, my review is my right. Whether the hotel changes or not is beyond my control. I just checked the negative reviews, and the single key card issue hasn't been fixed; my family room also only got one key card. Perhaps the hotel just sees this as a one-time business and doesn't pay much attention to guest feedback.
In short, my stay at this hotel was very unpleasant.
Original TextTranslation provided by AI
