Sheraton Xi‘an Hotel Reviews
Sheraton Xi‘an Hotel
No.262 Fenghao East Road, Lianhu District, Xi'an, Shaanxi, 710077, ChinaView Hotel Details
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Sheraton Xi‘an Hotel Guest Reviews
4.5/5
Good
3154 review
Verified reviewsLocation4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(3154)
Positive reviews(3058)
Reviews with photos/video(421)
Friendly front desk staff(588)
Delicious breakfast(246)
Perfect for business trips(96)
Great swimming pool(69)
Has rooms for families(26)
Delicious buffet(15)
Bathtub OK(11)
Negative reviews(96)
WalshPeter
Deluxe Double Room
Stayed in Jan 2025
Family
15 review
Amazing
Posted on Jan 30, 2025
The hotel staff were all super kind and helpful. My kids loved the pool each day. We stayed during the Chinese New Year and enjoyed the decorations and treats.
Response from Property: Dear Valued guest, thank you for your high evaluation of Sheraton Xian Hotel, we are delighted that this time experience was to your expectation, we wish to welcome you in the near future.
irislee1501
Deluxe Room (2 beds)
Stayed in Nov 2024
Couples
22 review
Very Good
Posted on Dec 22, 2024
Hotel staff is friendly and attentive. The breakfast buffet has many food options to pick from. The lobby is spacious and grand. There is also someone who helps with carrying the luggage at the hotel entrance.
Response from Property: Dear Valued guest, thank you for your high evaluation of Sheraton Xian Hotel, we are delighted that this time experience was to your expectation, we wish to welcome you in the near future.
Anonymous User
Deluxe Double Room
Stayed in Nov 2024
Family
13 review
Outstanding
Posted on Dec 1, 2024
The hotel is bit old, more than 30 years old according to ChatGPT. Overall a good stay with the price.
Response from Property: Dear Valued guest, thank you for your high evaluation of Sheraton Xian Hotel, we are delighted that this time experience was to your expectation, we wish to welcome you in the near future.
Zharif Samion
Deluxe Room (2 beds)
Stayed in Aug 2024
Business travelers
6 review
Amazing
Posted on Aug 28, 2024
Great and helpful staffs. The hotel is nice and extremely comfortable. The location is not too far from the Bell Tower, you can just book an e-hailing service with an average of about 12 yuan.
Response from Property: Dear Valued guest, thank you for your high evaluation of Sheraton Xian Hotel, we are delighted that this time experience was to your expectation, we wish to welcome you in the near future.
Leonardo Kama Tanamal
Deluxe Double Room
Stayed in Jun 2024
Business travelers
2 review
Great
Posted on Jun 11, 2024
Breakfast menue is really good
Response from Property: Dear Guest,Frist of all, thank you for staying with us at Sheraton Xian Hotel! I appreciate you had took your valuable time to give us you stay experience feedback! I would like to share your good comments with hotel team, thank you again, am looking forward to welcome you back! Best regards!
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Anji
Executive Suite
Stayed in Apr 2024
Family
7 review
Posted on Apr 30, 2024
It’s a pretty old Hotel, which you can feel and smell! We booked Executive Suite with balcony or terrace- we were told there are no balcony’s- but there are! The air conditioning did not work in one of the suites, so we had to move to a smaller one! Mini-Bar was empty.The dinner time in the lounge is too short- only 2Hours- everything is cleaned and closed exactly after 2Hours!!! The bar was closed before 10pm even though it was supposed to be open till 11 pm! The housekeeping was very good and the service very quick! Breakfast is a huge variation of everything!
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Response from Property: Dear Guest,Frist of all, thank you for staying with us at Sheraton Xian Hotel! I appreciate you had took your valuable time to give us you stay experience feedback! I would like to share your good comments with hotel team, thank you again,I am looking forward to welcome you back! Best regards!
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Rose Zanian
Deluxe Double Room
Stayed in Feb 2024
Travel with friends
13 review
Amazing
Posted on Feb 24, 2024
I had a nice stay
Response from Property: Thank you so much for having taken the time to share with us your kind feedback about your recent stay at Sheraton Xi'an Hotel. We are very pleased to learn that you enjoyed our hotel's facilities and thoughtful service. Thank you for your kind patronage and we look forward to your return in the near future.
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Emtee
Deluxe Double Room
Stayed in Feb 2024
Couples
5 review
Very Good
Posted on Feb 15, 2024
The hotel is old but they have a great service. If looking for an instagrammable hotel it’s not the best option go to the one in Weiyang
Response from Property: Dear Valued guest,Frist of all, thank you for staying with us at Sheraton Xian Hotel! I appreciate you had took your valuable time to give us you stay experience feedback! I would like to share your good comments with hotel team, thank you again, am looking forward to welcome you back! Best regards!
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Bernd Norman
Executive Double Room
Stayed in Aug 2023
Couples
2 review
Very Good
Posted on Aug 24, 2023
As far as good hotel need a renovation it’s get old
Response from Property: Dear Distinguished Guest, thank you for sharing your experience at Sheraton Xian hotel.We are very glad to notice that your overall stay experience was to your satisfaction!I wish to take this opportunity to express our appreciation to you. We treat your feedback extremely important, because we believe, our guest, like yourself, to tell us where we did good and where we should improve, this is the most important way to help us become stronger and stand out from these days competition! We're looking forward to meet you and welcome you backin the near future!
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chowhk
Deluxe Double Room
Stayed in Jun 2023
Business travelers
14 review
Outstanding
Posted on Jun 4, 2023
Very nice place to stay, great location. Special thanks to Ms. 小杰 for her help during my stay at the hotel.
Response from Property: Thank you for staying with us and appreciate your valuable comment. We are delighted to hear that you enjoyed your stay at our hotel. Our Ladies and Gentlemen strive for perfection and deliver only the highest standards of service to our guest. We look forward to welcoming you back in the not too distant future.
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Dzintars
Deluxe Double Room
Stayed in Aug 2023
Couples
2 review
Great
Posted on Sep 12, 2023
The hotel is not that close to the downtown. It takes some time to get to any of tourist attractions places. However, the overall experience was amazing! The room service, amenities, attitude of the staff, cleanliness - everything was perfect. The reception staff spoke English and they were not only very polite, but also always ready to help with some advice, or to assist in case of any needs. Buffet breakfast - delicious, rich, big diversity of everything. The buffet dinner is served in the same restaurant (have to buy separately), which is also worth the price, they do their best to satisfy everyones taste. Definitely, would stay there again.
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Response from Property: Dear Guest,Frist of all, thank you for staying with us at Sheraton Xian Hotel! I appreciate you had took your valuable time to give us you stay experience feedback! I would like to share your good comments with hotel team, thank you again, am looking forward to welcome you back! Best regards!
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SSZS
Premier King Room
Stayed in Apr 2024
Solo travelers
11 review
Outstanding
Posted on Apr 26, 2024
Good environment and friendly staff
Response from Property: Dear Valued guest, thank you for your high evaluation of Sheraton Xian Hotel, we are delighted that this time experience was to your expectation, we wish to welcome you in the near future.
dinalue
Deluxe Room (2 beds)
Stayed in May 2023
Business travelers
46 review
Outstanding
Posted on May 28, 2023
This hotel provides very good service, not only restaureant, but also receiption. Room is quite clean, and comfortable.
The breakfast is with may choices too.
Response from Property: Thank you for staying with us and appreciate your valuable comment. We are delighted to hear that you enjoyed your stay at our hotel. Our Ladies and Gentlemen strive for perfection and deliver only the highest standards of service to our guest. We look forward to welcoming you back in the not too distant future.
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Joel Michael
Deluxe Double Room
Stayed in Oct 2022
Couples
4 review
Outstanding
Posted on Oct 6, 2022
I couldn't recommend this hotel enough. A good location and the amenities were great, but what really made us happy were the staff. Cecilia, Oscar and Leo were so kind, welcoming and warm from our arrival to the departure, going above what would be expected to help us with a difficult journey back to Beijing. We will happily revisit and recommend the hotel to anyone, based on the staff alone, but in general the hotel was fabulous.
Response from Property: Thank you for staying with us and appreciate your valuable comment. We are delighted to hear that you enjoyed your stay at our hotel. Our Ladies and Gentlemen strive for perfection and deliver only the highest standards of service to our guest. We look forward to welcoming you back in the not too distant future.
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Guest User
Deluxe Double Room
Stayed in Oct 2022
Couples
10 review
Outstanding
Posted on Oct 6, 2022
I couldn't recommend this hotel more. Leo and Oscar, the English speaking reception staff, met us with such warm welcome and couldn't do more to help us. From making some phonecalls when we needed translation help, to adding on an extra meal as a gift, they really did go above and beyond. Oscar and Leo and the staff really made this hotel stay special.
In addition, the hotel food was lovely, the rooms clean and we'll equipped. A good place for site seeing too. It really has been wonderful. Thank you.
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Response from Property: Thank you for staying with us and appreciate your valuable comment. We are delighted to hear that you enjoyed your stay at our hotel. Our Ladies and Gentlemen strive for perfection and deliver only the highest standards of service to our guest. We look forward to welcoming you back in the not too distant future.
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