Premier Inn Manchester Airport Heald Green

Convenient location: Proximity to Manchester Airport and train stations .(based on 4 reviews)

Nice view, bed is very comfortable, Good service and will book this upcoming, it bring me unforgettable memory.

My family and I were meant to arrive at Manchester Airport at around 1am following an international flight. We’d booked a one night stay at Premier Inn Manchester Airport Heald Green. I was travelling with my wife and two children (aged 6 and 2). Before arriving I called the hotel from abroad to let them know we’d be checking in during the early hours and asked for a cot for one of the rooms, since we were travelling with young kids. The call was intended to help make sure everything would go smoothly on arrival. Unfortunately, our flight was delayed, so we didn’t reach the hotel until nearly 3am At check-in, the room itself was dated but fine. However, when trying to settle our youngest, we found the cot they’d provided was broken with a visible hole in the base. I’m not someone who complains lightly and generally try to work through issues where I can, but the damage was so obvious it really made me question how it had ever been approved for use. I went back to reception, where the only staff member on duty (a polite man that was understandably stretched ) handed me another cot to set up myself. Unfortunately, this one had a solid, hard base, which was completely unsuitable for a child to sleep on comfortably or safely. I ended up using one of the single bed’s duvets to pad it out. That left us short on bedding, which meant yet another trip to reception. Again, the staff member did his best and helped me get more covers, but when I asked for a double duvet to make up for the disruption, I was told there weren’t any available and was handed three thin blankets instead. By then, it was 4am and despite Premier Inn’s promise of a “Rest Easy” experience and their “Good Night Guarantee,” comfort was nowhere to be found. I completely understand our arrival time was a bit out of the ordinary but the lack of preparation and poor facilities were totally within the hotel’s control and ended up causing an added frustration and exhausting night for all of us. And the problems didn’t stop there. The following morning, running on very little sleep and hoping for a bit of breathing space before driving back to Scotland, I tried multiple times for nearly an hour to reach reception to ask about a late check out. I got no response. I eventually went down and found it completely unattended. Another guest confirmed they’d also been waiting for some time. Eventually, a staff member named Emma showed up. I explained everything we’d dealt with, but was told that nothing could be done. A late check cannot be offered, regardless of the circumstances. This is unacceptable, given the circumstances, I feel it’s only fair to request a full refund and appropriate compensation. Premier Inn’s stated guarantee wasn’t upheld, and this experience was, unfortunately, one of the worst I’ve had despite being a frequent and loyal customer of Premier Inn across the UK. To be honest, I’m really disappointed. After everything we went through, I don’t think it’s unreasonable