I took my kids out to play during the holidays and the Chinese New Year. I found out about this hotel through my friends’ circle of friends who had been there. I originally thought that the place was large and I could take my kids to play without leaving the park, so I made a few phone calls for consultation. At that time, I felt that they were very patient, enthusiastic, and professional. Whether it was about the hotel or the transportation outside, they would answer any questions. If you were not sure, they would immediately check online for you. The experience before the trip was very good. The day before departure, I received a call from a hotel. The staff was very polite on the phone, asking about the approximate arrival time and adding WeChat so that they could pick us up after we arrived. Finally, the day of our departure arrived. The high-speed rail went directly to Wuyi Station. It was also very convenient to get a taxi after getting off. It took about half an hour to reach the tourist center outside the hotel. I contacted Ah Hui, a staff member who added me on WeChat yesterday, ten minutes in advance. When we arrived, Ah Hui was already waiting for us at the tourist service center and drove the shuttle bus. The children found it very novel and happy. Ah Hui was very enthusiastic. He carried our luggage for us and was very careful to take care of us to go slowly on rainy days. He drove very steadily. After arriving at the hotel, he checked in and sent us all the way to the room. He briefly introduced the basic situation of the room and the park, and specifically told us that we could find him on WeChat at any time for any questions. He was really enthusiastic. This was only the first day of arrival. It was really unexpected. The service attitude was amazing. The room was also very pleasantly surprised. It was very large and clean. Of course, it was also very high-tech. It can be reflected from the details of the lighting. There are lights in all states, which can well meet the life periods of the old and the young. There were welcome fruits on the first day, and all the food in the water table was free on the first day. It was very happy to find friends. It was Chinese New Year when we came, and they specially prepared a welcome gift, which was really thoughtful. The room had a small terrace, and you could stand outside and see the panoramic view of the square outside, which was really amazing. There were many activities in the park during the Chinese New Year. Although it rained on the first day, many outdoor activities were stopped, but fortunately it didn't rain on the second day. The children played all the projects in the park, archery, horseback riding, go-karts, small trains, handicrafts, and had more than a little fun. They also gave park experience coupons and fireworks coupons. At night, they took the children to the fireworks launch point to set off fireworks, which made her very happy. There were also many performances in the park during the Chinese New Year, including the intangible cultural heritage fire pot, sparks, etc., which were really wonderful. Of course, the whole experience of playing so fast is absolutely inseparable from Ah Hui's efforts. Every time I go out and return to the hotel, as long as I send him a message, he will reply to us quickly, and will immediately prepare a shuttle bus to pick us up. It is really thoughtful. This hotel really deserves full marks overall. In this era where service speaks volumes, they not only achieved it but also went beyond it. From the front desk to the guest rooms, concierge, etc., all the service staff were very professional, enthusiastic, and smiling. It was a very heartwarming and pleasant trip. Thank you for giving our family such a great experience!
Excellent
1348 Reviews