Hotel Nikko Wuxi

Hotel Nikko Wuxi Reviews

Hotel Nikko Wuxi

No.9 Yongle East Road, Liangxi District, Wuxi, Jiangsu, 214021, ChinaView Hotel Details
Hotel Nikko Wuxi
Hotel Nikko WuxiHotel Nikko WuxiHotel Nikko Wuxi
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Hotel Nikko Wuxi Guest Reviews

4.7/5
Outstanding
2480 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2480)
Positive reviews(2430)
Reviews with photos/video(335)
Convenient location(329)
Friendly front desk staff(215)
Easy to get around(203)
Delicious breakfast(165)
Loved the night views(62)
Located downtown(49)
Perfect for business trips(40)
Luxurious(19)
Negative reviews(50)
Guest User
Superior Double Room
Stayed in Oct 2024
Couples
6 review
4.7/5
Amazing
Posted on Nov 7, 2024
Nice hotel for foreigners. Close to the old town and shopping in small shops.
Response from Property: Thank you for your patronage. We will continue to work hard and wait for your next visit in full health (*╹▽╹*).
Joshua qiaoshuya
Superior Queen Room
Stayed in May 2024
Business travelers
48 review
5.0/5
Outstanding
Posted on Jul 16, 2024
My coworker went on this trip! She said she really liked it very comfy
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Hotel Nikko Wuxi, and thank you for taking the time to review us! Hotel Nikko Wuxi is located on the bank of the thousand-year-old Nanchan Temple and the ancient Grand Canal with a long history. It is in front of the landmark Nanchang Street in Wuxi and behind the international business and leisure street Yangchun Lane. It is very suitable for you and your family to travel. Your satisfaction is our greatest pursuit. We will continue to work hard and wholeheartedly provide you with more considerate and thoughtful services. We sincerely look forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Business travelers
48 review
4.5/5
Great
Posted on Dec 5, 2024
The room is clean and confortable. There are many resturants around there.
Response from Property: 尊敬的客人：您好！感謝您入住無錫日航飯店。您的滿意是我們最大的追求，我們會不斷努力並竭誠為您提供更貼心周到的服務，誠摯期待您的再次光臨！
Guest User
Superior Queen Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Best location, great service, good price, will be back in the future
Response from Property: 謝謝親的光顧呦，我們會繼續努力，以滿血的狀態等待親的下次到來噠（*╹▽╹*）。
aisok
Superior Queen Room
Stayed in May 2024
Family
4 review
3.0/5
Posted on Jul 1, 2024
The hotel is rated as a five-star hotel, but the interior is very old-fashioned and mediocre. The TV is equipment from 15 years ago, and the foreign signal cuts out every five minutes. Although we brought children and the hotel description mentioned child-related amenities, there were no children's bathrobes or slippers. After calling, we were given adult versions instead. The mattress was okay, but the water flow in the bathroom was almost non-existent, and the ceiling shower was basically unusable. When checking in, they directly informed us that there would be no hot water starting from 8 AM the next day, with no apologies, just saying that if you need hot water, don't use it after 8 AM the next day. This is the quality of their five-star rating.
Response from Property: Dear guest, thank you for choosing Hotel Nikko Wuxi and taking the time to share your feelings despite your busy schedule. We are deeply sorry for the unpleasantness you had during your stay. If you have any questions during your stay at the hotel, you can contact our assistant lobby manager and we will do our best to provide you with perfect hospitality. The hotel management attaches great importance to the issues you mentioned and has ordered relevant departments to make immediate rectifications. We are deeply sorry for the inconvenience and trouble caused to you. I hope that this unpleasant experience will not affect your continued support for the hotel. We sincerely look forward to serving you again in the near future and witnessing the improvement and progress of the hotel.
LO
Superior Room (2 beds)
Stayed in Apr 2024
Couples
6 review
3.5/5
Posted on Jun 6, 2024
I expect a bit more from hotel Nikko. I have stayed in different Nikko hotels pre-covid but the experience this time is disapponting. .I stayed in a number of hotel for my3-week HSR touring, ranging from the top end (shangri la) to small local hotel. I ranked Nikko at the bottom. Well the small local hotels improved a lot but Nikko sliding back.
Response from Property: 尊敬的客人，感謝你選擇無錫日航飯店並在百忙之中分享您的感受，對於您在入住過程中產生的不愉快我們深表遺憾。在住店期間，有任何的問題您都可以與我們大堂副理聯繫，我們會竭盡全力的為您提供完善的待客之道。您提到的問題，酒店管理層非常重視，並責令相關部門立即整改，給您造成的不便和困擾我們深感內疚。希望一次的不愉快不會影響到您對酒店的一貫支持，真誠期待不久的將來能再次為您服務，並見證酒店的改善與進步。
Tony Goh
Comfort Double Bed Room
Stayed in Feb 2024
Business travelers
13 review
4.7/5
Amazing
Posted on Apr 18, 2024
The counter staff is very helpful and friendly. It is very near to the street food
Response from Property: 尊敬的客人: 您好！非常感謝您對無錫日航飯店肯定與支持。您的支持是我們前進的動力！我們會不斷努力為您帶來符合日航飯店標準的優質服務，誠摯期待您的再次光臨！
Guest User
Superior Queen Room
Stayed in Feb 2024
Business travelers
2 review
3.7/5
Posted on Mar 27, 2024
Good hotel for business trip. Close to restaurants. Cleanliness can be improved
Response from Property: 尊敬的客人:您好！非常感謝您對無錫日航飯店肯定與支持。您的支持是我們前進的動力！我們會不斷努力為您帶來符合日航飯店標準的優質服務，誠摯期待您的再次光臨！
Guest User
Business Suite - Canal-View
Stayed in Mar 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Returning customer for the 10 time . Great hotel great location great staff
Response from Property: 謝謝親的光顧呦，我們會繼續努力，以滿血的狀態等待親的下次到來噠（*╹▽╹*）。
Andrew
Superior Queen Room
Stayed in May 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jun 16, 2023
Great hotel, right in the heart of the city and close to a lot of attractions and restaurants. My room was comfortable and had a great view. Breakfast had a good selection.
Response from Property: 謝謝親的光顧呦，我們會繼續努力，以滿血的狀態等待親的下次到來噠（*╹▽╹*）。
Guest User
Xin Yang Superior Twin Room (Air Purification System)
Stayed in Aug 2023
Business travelers
43 review
5.0/5
Outstanding
Posted on Sep 23, 2023
very nice
Response from Property: 謝謝親的光顧呦，我們會繼續努力，以滿血的狀態等待親的下次到來噠（*╹▽╹*）。
Teddy Cordova
Superior Queen Room
Stayed in Sep 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Nov 30, 2024
The best hotel in Wuxi
Response from Property: 謝謝親的光顧呦，我們會繼續努力，以滿血的狀態等待親的下次到來噠（*╹▽╹*）。
Hamilton Minh
Octonauts Theme Double Bed Room
Stayed in Jan 2023
Family
10 review
5.0/5
Outstanding
Posted on May 20, 2023
The Octonauts themed room was perfect for my 5 year old, who loves the show! It put him and us in a great mood. The hotel is also so close to the historical street and you don’t even need to cross any streets to get there so it’s very child friendly. Would highly recommend it to families.
Response from Property: 尊敬的賓客，您好！感謝您對酒店的點贊與厚愛，有了您的鼓勵，我們信心倍增，更會繼續努力，為賓客提供驚喜超值的服務也是義不容辭，歡迎您再次光臨無錫日航酒店--繁華都市裡的綠洲，商務旅途中的港灣，祝您旅途愉快，每天好心情！
Guest User
Superior Queen Room
Stayed in Dec 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 25, 2024
Room is Clean and staff are friendly and polite
Response from Property: 謝謝親的光顧呦，我們會繼續努力，以滿血的狀態等待親的下次到來噠（*╹▽╹*）。
Guest User
Jiangnan Gu Yun Deluxe Suite
Stayed in May 2023
Travel with friends
8 review
4.7/5
Amazing
Posted on Jul 19, 2023
A large group of us stayed for a friends birthday. Room had a little bit of a musty smell to it. Staff were very helpful and accommodating.
Response from Property: dearguest,thankyouforyourchoosinghotelnikkowuxi,yoursatisfactionisourconsistentpursuance.Weappreciateyourpreciouscomments&suggestions,Wearequitesorryfortheinconveniencewecausedtoyouinyourstayperiod;wewillimproveassoonaspossible,andtryourbesttoprovideyouperfectservicenexttime.