Hope Hotel and Richard C. Holbrooke Conference Center

My best friend got married here this past weekend (8/30) and we had a terrible experience from start to finish. When we arrived we had been promised two connecting double rooms (2 queen beds) by the event coordinator Caprice who continued to fail us as the weekend continued. We were instead given two doubles that weren't connecting. We were told that two connecting double rooms weren't available because housekeeping left without cleaning a second double room, and that they normally will leave whether all the needed rooms are clean or not. We needed the connecting because we were going to be getting ready there for the wedding. Stephanie at the front desk worked so hard for us to get our rooms worked out. She did her best and got us two connecting singles and they brought rollaway beds. There was no space for those beds so we ended up having to move the furniture ourselves to make space for the rollaway bed and we then had to move them to the hallway in the morning so we'd have getting ready space. We also had to fix the bride's mom, brother and fiancee's rooms because they weren't correct either. We were moved into our two doubles the second night but the bathroom was disgusting. The food they provided for the rehearsal dinner was not good at all. The only things I would even consider eating again was the mashed potatoes and the bbq chicken. The "brisket" did not look nor taste good. The food provided for the wedding dinner also wasn't good either. The "prime rib" was like leather, my teen said the chicken was nasty and it was apparently missing the sauce it was supposed to have. The chicken tenders were good. The sides were fine as well. During the process of getting the rooms set up and ready for my best friends wedding, Phil in the events department showed us what an MVP he was. Anything and everything we needed that he could help us with he did. Phil made sure that we were taken care of and he deserves all the accolades for how amazingly he did. We had him move the whole room to make the dance floor bigger. He had to add extra tables that Caprice did not include on the diagram she sent him, even though they were provided to her. Saturday started with a bang as well. We went to the breakfast buffet first thing in the morning only to find that there was no buffet. We were told that there weren't going to be enough people to warrant a buffet so they were just taking orders individually and bringing us plates of food. Come to find out Linda, the very awesome lady in Packy's was there by herself and doing everything. I want to recognize how fantastically she did. We came down as a group of 6 and had two more people join us and another 3 tables came in after us and she brought everyone's food while it was hot and it was all correct. For her being so understaffed she did a fantastic job. Moving forward in the day the bride was previously told that because she selected the buffet there would be no one there to serve the food. So the mother of t

We held our military reunion there on April 25th and 26th. Staff were available and courteous. Carey did an excellent job as our coordinator and was always accessible. Our luncheon and dinner food was excellent and there was plenty of it. Dale and Phil were excellent hosts. Rooms were clean and in good repair. Large hospitality room was available for our use. Only drawback was Packy's Sports bar, bar area, which was overpriced (not during happy hour), small servings, and bar staff were not responsive to complaints.

Great experience. Friendly review. Cayla and Liz were amazing. They created a fun and inviting environment. Very welcoming.

The hope hotel is always a great stay. Every time I go it’s one of my favorite stays. Having Packys attached to the hotel is an incredible boost l. The staff, specifically Cayla and Liz are phenomenal. They strive to make the atmosphere a hospital and friendly environment. They are amazing and really set Packy’s apart from other bars I’ve been to.

At hope hotel there is a restaurant named packys that has great food and the best vibes! Liz and Cayla both ensured we had great service and good times! I highly recommend visiting packys if you stay at the Hope hotel!

I go there every Wednesday for breakfast the service from Alicia and Julie has been excellent the only thing that could be better is a wider selection of food.