Ovolo Woolloomooloo

I am writing to express my extreme disappointment with my recent stay at your hotel. what I expected to be a pleasant family trip, the experience fell far below acceptable standards. Key Issues: 1. Lack of Child-Friendly Accommodations: The hotel failed to provide a proper extra bed for my child, despite prior arrangements. On the first night, after three requests,we were only given a throw pillow as a substitute for a proper pillow. The staff dismissed my concerns and even told me not to raise my voice when I sought help this was unacceptable, especially after a long journey when we were exhausted. 3. Unacceptable Incidents: False Scarcity of Basic Amenities: Staff repeatedly claimed the hotel had no spare pillowsand only one blanket left an implausible and outrageous assertion for any reputable establishment. 4. Uncomfortable Room Conditions: The room temperature was fixed at a freezing 16°C with no heating or adjustable thermostat. We endured this until the third night when we finally received proper blankets. 5. Inconsistent Service: While some staff later were polite, the initial treatment (particularly on the first night) was appalling. I chose not to escalate further to avoid ruining our trip, but my child had to endure" these conditions for all four nights. 4. Unacceptable Incidents: False Scarcity of Basic Amenities: Staff repeatedly claimed the hotel had no spare pillowsand only one blanket left an implausible and outrageous assertion for any reputable establishment. The so-called last blanket provided was visibly stained and unclean. When I requested a replacement, I was told no alternatives existed . This is either deliberate dishonesty or gross mismanagement. Expectation: Given the premium paid, I expected basic comforts like warm bedding, respectful service, and child-friendly solutions. Instead, we felt neglected and unheard. Positive Notes: The breakfast offerings and dining staff were exceptional.The quality, variety, and attentive service made our mornings enjoyable. Specific team members [mention names if possible] provided warm, professional hospitality that stood in stark contrast to other issues we faced.

A short train journey away from Universal, super easy to get there, with excellent help from reception. Very cool room with a great rock feature in the window! Struggled to use the TV and Chinese Alexa (?) but didn’t try too hard as I was only there for one night. Still 5 stars.