Guest User
June 27, 2024
I feel disrespected and lied to by the front desk. Im shocked at the depth of the greed demonstrated here. We booked three nights for an employee from Roanoke VA to spend four days working with us. On the third day, he started having heart problems. We got him back to the hotel at 2:38pm, and prepared to take him home. The front desk clerk refused to refund the $125 fee for the third night's stay. First, he told me that it was too late in the day. If we had asked for a refund by 2 or 2:15, he would have considered it. I asked why 20 minutes made such a big difference, especially since traffic in the area is truly unpredictable. He said he didn't have anyone who could clean the sheets because they stopped cleaning sheets at 3. I pointed out that it wasn't 2:45 yet. He then told me that there wasn't a staff member who could go to the room to get the sheets and clean it. I looked down the hall to see if my employee was able to get his bags backed ok...and there was the room steward, right in the hall, cleaning a room just a couple doors down from where my employee stayed. He could easily have asked her to clean the room and get the sheets to laundry. Additionally, two staff members were cleaning the front doors. Why couldn't they assist? I then asked to speak to a manager. He advised that no one could speak to the manager, that he would relay my request, and that the manager might decide to refund our money. This young man has already misrepresented staff activities and capabilities. I have no reason to believe he will relay a refund request. While the $125 may not have seem like very much, we have to watch costs very very closely, and it is just disrespectful to disregard the impact of health emergencies in the fave of a readily available solution.