DoubleTree by Hilton Hotels in Wood Dale

I’m writing this review regarding my recent stay at the Doubletree Chicago Wood Dale -Elk Grove on Friday, July 12, 2024. This was our final destination on our family vacation before heading home on Saturday. I will NEVER STAY THERE AGAIN!! Nor should anyone else. Upon arrival I asked if an upgrade was possible and the agent said no because they were booked solid for the evening (which I can understand) so next I asked the agent to split the room charge evenly between my credit card and my wife’s credit card (with whom I was travelling with) the agent seemed put off by this request and even asked my wife for ID after presenting the credit card with the same last name as mine which the reservation was made under. (Was this really necessary?) After the transaction was processed, he gave us 2 cookies we were travelling with 2 children he clearly was looking at and when I asked if we could have 2 more cookies for the kids, he said we had to share the cookies and we only get 2 cookies per family. I didn’t even know how to respond to his rudeness and just left it. We gave our children the 2 cookies. So next we enter the room #214 there were 2 large stains on the carpet as well as an empty space under the television which I assume once housed a microwave. (Pictures attached) Isn’t a microwave standard in all rooms? About five minutes later I entered the bathroom to take a shower just to discover that the room had no soap, shower gel or conditioner and only had 2 towels. I went to the front desk and asked for additional towels and the bath supplies. When the houseman arrived with the supplies, he gave me a ½ full bottle of conditioner and a bottle of shower gel and here’s something else I don’t understand the shower gel delivered was completely empty as well??? (How did he not know that?) He also didn’t even offer to remove the empty bottles from the wall and replace them so we just left them on the side of the tub. I had to call the houseman back to retrieve another shower gel. When he returned with that bottle of gel it was only 1/3rd of a full bottle?? He must have been getting them from another room and if they were booked solid that evening someone else got the same surprise we did when they wanted to take a shower. So next was the air conditioner we turned it on only to discover that it only discharged cold air out of half of the vents the other half did not work at all so our room never really got cold. (it was 90 degrees+) outside. So next we decided to go to the pool until the restaurant opened at 5pm. No go for the pool as the water can be described as “cloudy” at best. I can’t even guess what was in it to make it look that way. Next, we decided to go downstairs to the restaurant / lounge the lobby had advertised daily from 5p-10:30p only to be told that that area is not open on Fridays & Saturdays. Huh aren’t you are supposed to be a full-service hotel? What restaurant do you know that’s closed on Fridays & Saturdays?? Complete