Guest User
March 12, 2024
Stay Away Pitty no option for zero star rating! Last place on our 3 week trip was halted right before the long weekend, we booked almost 9 months ago with agreed sites next to each other only to find out sites had been moved 1 on each side of the map, we were offered 2 other sites but after walking to view 1 site had a permanent van on it, clearly staff understand this site! After telling them site unacceptable we requested a refund although 1 deposit was refunded the full payment that they took from us apparently could not be refunded for 10 days. There was no communication from this park only to pay for the trip nothing to discuss any change or alterations to our booking. Happy to take money but not to return it. We were 5 hours away from home lucky Big 4 Ingenia in Phillip Island were happy to make room for a desperate family as long week end in Gippsland forget it trying to book. (Big 4 remove this park from your perk just a suggestion) We have to still cut trip short due to this totally misfortune of a park. Can’t believe so many good reviews.