Aspria Royal la Rasante Hotel & Spa

Amazing, could fault any aspect of the hotel. Great staff, surprisingly good food, amazing waiter on Monday night. Well done Apsiria.

The staff were extremely polite and courteous and did everything they could to help while I was there.

Very friendly and helpful staff and a very nice and clean hotel. Deducted one star because my room was literally at their parking garage and trash pickup, which woke me up at 5am.

I strongly advise new Brussels expats not to go to Aspria Royal la Rasante. A royal 246 euros for a below-average fitness club with poorly maintained inventory, unfriendly staff and poor customer service. The area for children is the saddest. A kind of storage room with a few loveless toys.

I am very very disappointed in the service of this hotel. We booked based on the fact that it was a 'spa' hotel. However, this was not a spa hotel at all. The main spa was getting renovated and I had to settle for a kiddie pool with jets and a small sauna pod that you had to walk outside in winter to get to. This is not the service I expect with paying over 100 euros a night and the reception saying there is nothing they can do. Utterly disappointed

I stayed at the Asparia Brussels Royal La Resante Hotel between 9th - 11th May 2023 in room No.8. I was extremely disturbed during my sleep due to the ongoing road works right outside my window, which started at 7.28am on one morning and a similar time the next morning. The room was shaking and the noise was extremely loud due to the works. This is totally unacceptable and I would not expect any work to take place before at least 8am. The hotel should have ensured this. I booked my stay on the 5th of May. However it was not stated anywhere that you were going to have road works taking place during my stay, and I was not informed that there would be any noise at reception upon my check in. This again is unacceptable, and the staff should at least warn you of this. If I had known this, I would have stayed somewhere else, especially as I had some very important work meetings and this added to the stress. I made a complaint during my stay at the hotel reception, but only received a verbal sorry. In my follow up communication with the hotel management, the hotel has failed to recognise that it is their responsibility to ensure that guests have a pleasant and undisturbed stay at the hotel, although as the arrangement was between the hotel and the road works company, they are ultimately responsible for ensuring that any work did not take place before 8am. I did not see any staff go out at 7.30am and ask the workers to stop the work as it is before 8am - ultimately this is what should have happened. The hotel clearly lacks in good customer service and just tried blaming the issue on someone else. Would not stay here again.

The review is about the fitness facility. Unfortunately the quality level substantially decreased over the years. Classes too crowded, queues at showers and changing room, no spots in the garage, not adapted rewording system for loyal members. Pity because the external facility and concept are unique, May need better management? Or adapt price/ performance.