Woking West (A324)

The staff were friendly and helpful but they all seemed very stressed, they were making the best of a bad situation. The room had an old noisy fan going in it when we got there blowing about the hot air in the room, and the window was open a small amount, as much as is allowed. The temperature outside was 22 degrees and cloudy. The room got hotter and hotter as the night wore on. We got no sleep, nor did our friend who was sleeping in a different building, again because her room was so hot. The restaurant was tired and the service in the evening was slow, it seemed 1 person was doing everything. At breakfast, the light over the first part of the restaurant and the food had gone out. Again 1 person was welcoming, taking orders and serving food. This Premier Inn needs a re-fit with air con installed. It's a lovely setting and looked really good when we turned up, unfortunately it didn't live up to expectations and the relentless heat was awful.

Don't stay here during periods of hot weather, you won't get any sleep!.I was aware tht there was no air-con at the hotel, but wasn't prepared for the stifling heat in our room. The reception staff directed us to phone the Premier Inn's Guest Relations Dept. All they could offer was an apology and refused a refund, as this isn't covered under their "good night guarantee". I paid £143 for one of the night's stay and got 3 hours sleep! I would have been better off sleeping in my car. Two thing to note. 1) Don't stay at the Hotel in the summer unless you enjoy trying to sleep in unbearably high temperatures. 2) The Good Night Guarantee is meaningless.

We were booking into a big room with a travel cot on a warm Saturday, when we checked in the room was on the third floor. When we walked into the room it was 30c and the window could only open a tiny bit with a small window. So I wedged the door open to try and cool the room down but it just got hotter and hotter. Decided to not stay the night with a baby cause I couldn't settle him in a room for 30c and I knew I wouldn't sleep well in there either.

Very disappointing experience, not at all what I expect from a Premier Inn. The hotel was obviously uncared for, bathroom required refurbishment. We left after one night - having booked two. On the plus side the staff were nice and helpful.

Bed & room comfortable, parking ample. Breakfast average & a few minor issues on arrival such as a full bin & no toilet paper in the room.

We stayed for 2 nights at this Premier Inn - room was very hot but we expected that would be the case as no air conditioning here. Plenty of free car parking which was a bonus. We ate in the restaurant once and the food was very good, in fact better than other Premier Inn's we have stayed in. Staff in the restaurant Rani and Katie were great, both friendly and polite. Special mention to Receptionists, Jo and Hannah who were so helpful and nothing was too much trouble. The manager Adekunle was friendly and engaging with guests, we thoroughly enjoyed our stay here and will return. Thank you all!