Old Swan

We went to the Old Swan for lunch having completed a lovely circular walk from Minster Lovell. Annoyingly, the menu was aimed at selling a full sit down meal ( starter, main, dessert). There were no sandwiches or salads, almost nothing suitable for a light lunch. We chose the only option which was a sharing platter priced at £22. For that we had two slices of bread toasted and cut in half. Some cheap cuts of cold meat, some pickle, gherkins and olives. What a rip off.

Having returned from staying at The Minster Mill I feel one must share the rather appalling experience we have had. Although a pretty setting the tower of negative points put any initial hopes into darkness. Feature Room - "With magnificent views of the River Windrush" the website states!!. No view of River due to overgrown nettles and untidy green mess presented to you when opening the door to your private terrace, patio area needs weeding, wooden privacy gate broken off so no privacy. Previous burnt logs and ash left. No wifi at all anywhere. Scuffs and all over walls, unclean room and bathroom. In general appalling for over £300.00. Your website photos are totally misleading and I would never of paid to stay here if an accurate truthful portrayal of the Hotel had been shown. The wonderful chorus of drunken women who had booked some rooms next to each other went on until 3am. Why on earth did no one do anything about them??????????. Please don't say it was up to us to say. You could and should of done something you could hear them all over the grounds clearly hour after hour. Staff were dressed inappropriately, with mis matching clothing that looked untidy, breakfast over the road as the hotel your paying to stay at doesn't offer breakfast was terrible. Lady took our order which took over 30 minutes to come after several enquires, it turned out it had not been passed on to the chef. First in yet sitting there with all later arrivals being served or finished. Left breakfast to follow member of staff going back over to the hotel with breakfast sandwiches. Disgusting service!!!!

Lovely setting by the river Windrush. Great service from all staff and a lovely massage. The Spa is small and the pool floor needs cleaning. Air con in the bedroom would have made the stay more comfortable.

Stayed here with my mother for her birthday this past weekend, and this has got to be one of the most lovely hotels I have had the pleasure of staying at. The bedroom was nice and spacious, very cosy and clean. We both also used the spa, which was extremely peaceful - I wish that more hotels spa's were like this. We also had dinner during our stay, which I was made to feel like royalty by the staff's outstanding customer service. I would definitely stay here again, and would recommend this hotel whatever the event. Well worth the money.

Lovely hotel set in lovely grounds. Feature room well appointed sitting right on the river. Patio area has a log burner that was really appreciated on a chilly evening. Plenty of free parking split between main building and the swan located across the road. Restaurant is a very high standard, the menu is limited but is first class. Nice to sit by the water in the outside bar area, but the drinks are a little expensive I would suggest. Can not wait to stay again.