Alvaston Hall Hotel

The reception staff were very helpful as my friend has mobility issues and couldn’t manage the two floors to our rooms. This was our fault as we had misread the details, however,they immediately found other rooms (one being a ground floor disabled room with a patio for my friend) My room was bright with exceptionally clean bathroom, towels and bedding. There was a layer of dust on the pictures and lamp but all things considered this was insignificant. The meals in the restaurant were good and plentiful but I do find butter on every vegetable unnecessary. We had a fabulous waitress called Amy who couldn’t have been more considerate if she tried. She was courteous, pleasant and always had a warm smile… a credit to Warners. I had 2 treatments in the Leisure Suite, my Drift away with Belle and my Mediterranean facial with Ali and both didn’t disappoint . I felt refreshed, relaxed and happy. Thank you Warner for a wonderful weekend and will be revisiting again….. even though the drinks and snacks are overpriced lol.

I have been to MANY Warners hotels over the years. I'm currently here with my dad, who's a PLATINUM member. On arrival, we found a card in the room saying the room will not be cleaned on the first day of your stay. Having paid over £700 for 3 nights, I find this TOTALLY unacceptable. I do understand that costs are going up, but this is one corner that should not be cut. Warners, please reconsider this.... I have read other reviews and can see this is not going down well...... We then thought about doing some activities.... then found out you now charge for them!! £8.50 I think from memory for shooting or archery! We've NEVER had to pay extra for activities! We may as well stay at a Premier Inn if all we get is the room.... Then there was the waiter in the restaurant..... Brian the snail from the Magic Roundabout would have been a better employee.... from sitting down to getting our desert took 1 hr 30 mins, and even then only because I kept waving at them to get attention. I bought a drink.... got a dirty glass...I mean REALLY dirty....I took it back and got another, but I shouldn't have to do that.. Would I come back to this hotel? Not a chance...I've got another Warners booked elsewhere, but if all their hotels have changed like this, I'll spend my money elsewhere...

It was a great stay as always. Alvaston is one of our favourites, not just for the fabulous hotel and what it has to offer, but for the amazing surrounding areas as well. The entertainment is always very professionally presented with first class acts. The food drink and customer service throughout the hotel is always first class. The staff there are always eager to help and make sure your stay is memorable and you go away thinking yes I will be going back there.