Guest User
February 18, 2025
This has been a difficult review to write. We have given it 4 stars but maybe 3 and a half would be fairer, if that were possible. My instinct would be to give it 3 stars, but the other 3 star reviews of this place are far more critical than our experience would justify. There is much to like about this place. The views of the lake shore and birdlife just feet from your deck are beautiful (if you frame your photo correctly) and the team are charming and helpful as individuals (but confused and disorganised as a collective). The safaris, which are a key feature of the lodge, are beautiful, but involve a long drive there and back, and they do not appear to have worked out how to coordinate meals with the safari schedule. Some other reviews have been critical of the 'glamping' tents, but they were one of the positives for us. The bed was very comfortable and the air con was efficient (but obviously noisy) and the showers were efficient with plenty of hot water. The deck was a pleasant place to sit at times but the flying things became a nuisance as dusk settled. This is understandable given the location, and not a complaint. Another positive has been the quality of the meals we had (I will talk later about the meals we did not have). We had a Sri Lankan meal on our first night, and a 'European' meal the second. Both were really enjoyable and served with good humour. Breakfast was tasty and filling. The pool area is welcoming and very enjoyable. As for the negatives, the proximity to the main road cannot be ignored. The traffic noise is a constant and occasionally even drowned out the air con. The site is also shared with a large hotel. This did not impact on us but the publicity for Flameback Eco Lodge does imply a more secluded location. The birdwatching walk with the naturalist consisted largely of the Hilton hotel car park. To be fair, it was quite a rich environment for birds, but it wasn't quite what I was expecting. The restaurant and lounge area are a bit tired. The cushions on the sofas are quite dirty, the glass table tops need a clean and everything needs a little attention. We were not impressed by the service overall which was a bit disorganised. We assumed that our room would have been straightened by the time that we got back from an early safari, but it was untouched until I asked for it to be done and even then, empty drinks glasses were left uncollected for the duration of our stay. They close the window blinds at night as part of the turn-down service but they do not open them again. This might sound trivial but rolling up the blinds involves balancing on the edge of the deck, finding something to stand on to raise the zip to the top, getting soaked by rainwater/condensation run off, and disturbing a swarm of flying things. Getting water replenished required several requests. Not exactly 5 star! We went on an (excellent) safari getting up at 04:15 for a 04:45 departure. A snack of 2 small bananas, cake and water is pr