Chewuch Inn & Cabins

We were very excited to stay in their cabin until we entered it and saw the dirt and stained carpeting. Otherwise the place is okay.

I picked this location due to the 4.8 rating. We arrived after 5:00 PM and were told the room had not been cleaned but they were working on it. No problem, we went to Winthrop for dinner. Arrived back later and room appeared to be cleaned. The next morning I raised the toilet seat only to discover a poop stain. The issue was reported to a cleaning person who was in a storage room next door. She reviewed the issue and was very apologetic. She indicated a manager would call but no calls were received. Not what we expected and now wonder if sheets had been changed.

The room was very clean, and everything was beautiful. We had a wonderful stay and would definitely come back!

This was an anniversary weekend getaway that was amazing. Very cute and clean cabin with all the amenities needed. The hot tub was in great working condition and very clean. Breakfast was held in a little dining hall and was buffet style serving with plenty to choose from. Easy walking distance to downtown area to enjoy the shops and dining. Very friendly staff and check in process was seamless. We will be back again!

The highway to get there was closed and even though I called to cancel my reservation outside their stated two-week window, they refused to refund my money or give me credit for a future stay, telling me "Hey, we're trying to run a business here." Terrible customer service.

The room is a basement, no windows. No fridge, no microwave some cups was dirty. Hot water in the shower not enough to take a bathtub.

No check-in without driving to alternative hotel back towards town. Breakfast at 8-9:30….arrived at 8:30….no meat (bacon or sausage). Went to alert kitchen that many diners were seated and dissatisfied, and found note on kitchen door saying ‘back in 15 minutes’. Half hour later, returned and said ‘had to go pick up my papers.’ Breakfast ended, we all left with just eggs and pastries/yogurt. Rates increased, on-site service greatly reduced and breakfast disappointing.

One loved property, no longer desirable. Torn between 2 or 3 stars. 2 queen bed room charged extra 40 for the 3rd person...2 cups 2 chairs at our table and a very crowded room. Door lock is broken, you have to go to another site to get help. The entry is closed you walk into a dirty stairwell with a hole in the sheet rock. Unsecured building. Lots of movies and no VCR. Beds not made correctly. Box springs exposed and the head of one bed right next to the air conditioner. Typical Hotel breakfast and the dinning room was nice.

We are no strangers to the Chewuch Inn and have loved staying there for a couples' getaway in the past over the course of several years. However, we hadn't been back since the Frank Hotels group bought it. We won't be returning after our last visit. My husband and I visited the first weekend of March and it's obvious this locale has declined. We drove for 2.5 hours to find that the hot tub, a huge draw for us, wasn't working in our cabin. It was also full of debris. Husband texted the number listed for any concerns--no response. I visited the office the next day and the front desk gal was apologetic and said something like, "These hot tubs are more trouble than they're worth. We get a lot of complaints." (Wouldn't you think that if you received a lot of complaints, you'd be hyper-vigilant about ensuring they worked?) She told me she'd sent out a maintenance person to look at it, and that she was sure we could get at least 15% of our money back. Not idea, but okay. Well, the hot tub never ended up working, and no manager was ever on site to discuss a refund. A week and a half later, we have received no response to any phone calls, texts, or emails. The non-functional hot tub, ants inside the cabin, and lackluster customer service were pretty unimpressive. Read the other reviews that mention breakfast amenities running out, dysfunctional hot tubs, and lack of cleanliness--you'll get an accurate picture. It seems like the Frank Hotels group completely ignores any feedback. For over $700 for the weekend, I had higher expectations.