Mercure Bristol North the Grange Hotel

Not overly impressed with this hotel. Although in a beautiful location, the team house keeping team were not organised when we were checking in. Lack of focus on guest first impression! Firstly offered us a poor room with no extra bed in it as per my previous request, toilet was broken and the taps were making a terrible noise when turned on. The house keeping team were not organised and we could hear the front of house manager arguing on the phone right outside our room. Once moved to another room, there were long hairs in the bathroom that had not been cleaned. Real shambles! They need to learn to accommodate for not just business guests but families as well. We won’t be staying there again! Shame as the location and the breakfast was good. Hotel is in bad need of modernising!

Wow! Where do I even start? After a stressful time in the bus and getting wrong directions from the hire car GPS being out of date, arriving at this place made everything worthwhile. Firstly the place is incredibly classy and stylish, both inside and out. The place resembles a mansion. Then the room. Much larger than any I'd stayed in the UK up to that point and with fantastic central heating, couch and bay window. Then there are the many lovely lounge areas all through the facility as well as bar open long hours with Alfie providing first class help and service. Other staff worth highlighting are Alicia with her excellent attentive breakfast help. Lily and Shae at the front desk were both very helpful. In spite of a small issue, Shae went above and beyond to fix the issue even though it was late. This place is amazing value and I would recommend it highly to anyone visiting Bristol. Although it's a little out of the way, the extra effort in terms of car rental or Uber costs are more than worth it. .

Very nice place . I love this vibes at this romantic place

The place was really nice. Very clean. Mold free. The rooms are spacious and lovely. I thought it was fun to stay in an older manor type hotel.

Libby, lily , and tabish were very welcoming. And I received great service from daisy and Alfie in the lounge bar. I have enjoyed my stay, and the reception team helped us out when we had a query about our room