Hi Country Haus by Stay Winter Park

Disgusting Vacasa property letting operations in Winter Park CO USA ( Winter Park Wonder at High Country Haus) Awful and deceptive customer care by the property manager/owner Vacasa. False advertising as a “non refundable booking” ,however the whole amount charged within a few minutes of making the booking. Disgusting apartment on arrival with blood stained sheets, dried up snot on tables, food crumbs on floors and tables, broken,unusable microwave, filthy cutlery and crockery, broken shower screens, filthy sofa upholstery, unreliable wifi unavailable some 20 hours a day out of 24. Old , dirty furniture unfit for a holiday rental. Online photos showing brand new stylish furniture in the apartment are another Vacasa fraud. Doonas covered in old hairs, dry skin and blood stains. Dirty, soiled cooktop surfaces. No kettle in the kitchen. No coffee making machine. Water was boiled in an old pot on the stove every time we wanted to have a cup of coffee. No ski rack and no other facilities to store ski equipment. No change of bed sheets, towels etc despite spending 11 nights in that apartment. No additional supplies of soap, shampoo , toilet paper etc during that time. Unusable wardrobes as they were filled with old furniture, dirty linen etc. All issues raised with Vacasa (together with photos sent)within a few hours of arrival , however completely ignored by Vacasa with only empty promises made to us. A housecleaning team sent to the apartment on our first night at about 10 pm some 7 hours after the issues were raised. As the cleaners had no English skills whatsoever, no cleaning was done that night. The following day all that was done was that the bed sheets were changed, despite a long list of jobs left for the cleaners. Another night at about 9.30 pm, power was lost to half of the apartment due to a electrical short circuit. Heating was lost in the apartment whilst the outside temperature was between -10 and -20C that night. Despite making contact with Vacasa within 5 min of the power failure, no emergency assistance was provided by Vacasa overnight. No emergency support services available on site. The following day, power was restored with no subsequent communication from Vacasa showing remorse about their abysmal customer care.