Holiday Inn Winter Haven

Nice hotel.

Stayed the night for a quick trip to Lego Land. Right down the road from the park. Plenty of food choices around. Front desk was very attentive and friendly.

Family trip and this hotel did not disappoint at all. Quiet room with great service. Breakfast itself was 5 stars! Plenty of options to choose from. Staffing was super friendly and even got a personal letter in room from Gmail welcoming us to the hotel. Worth every minute of our stay!

Another great stay. Family trip to the parks and always stay here. Close proximity to everything. Great service, welcoming staff and management. Rooms were nice and quiet. Pool very inviting and clean. Get the breakfastits amazing with a great variety of food. As always a great stay. Full bar open at night with dinner options that don't break the bank. We will be back for sure

Last night there were drunk Mexican’s at the bar trying to fight people. Other than that it was a nice stay.

I flew in to this area for the first time to attend a wedding. The hotel seemed great until it wasn’t. I checked in around 2:30 pm on 4/11/2024 and checked out around 11:13 on 4/12/2024. Upon arriving I had about an hour to shower, do my hair and make up and get dressed to head to the wedding by 3:30. I left for the wedding at approximately 3:32 and returned to the hotel around 8:30 pm. I ordered some pizza and some candy and a blanket from Walgreens via DoorDash had it delivered at approximately 9:55 pm. Went to sleep waiting on my order, woke up to retrieve it and went back to sleep. The next morning, I checked out received a message stating thank you for your stay and asking how everything was to which I replied “good”. Now, 3 days later I see a 250.00 smoking deposit on my bill. I have never smoked a day in my life and if I did it sure wouldn’t be in a hotel room hundreds of thousands of miles away from my home in an unfamiliar city. I called the hotel to request an explanation and spoke to a manager named Perry who stated “housekeeping found evidence of smoking in the room” now I’ve been around long enough to know that people leave things behind and housekeeping never does a thorough job of cleaning these rooms. I also know that I’ve never smelled or seen anyone smoking near my room in the few moments that I was in passing. I advised the manager Perry of this and he states there’s nothing he can do about it. This is beyond unacceptable to me, a paying patron of this hotel chain. How can one state that they found trash and then pin said trash on a random person with no substantiating evidence. To be racially profiled in this way is disgusting and I will do everything in my power to make sure as many people are aware of what is happening at this hotel as possible. I have made contact with my bank to dispute the charge, but will be taking this one step further. Please do not allow these people to racially profile you and overcharge you without speaking up if you in fact know of your innocence. My voice will be heard.