Hotels near Benton Convention Center, Winston Salem

This hotel has seen better days-such as back in 1995 perhaps. I've actually stayed here multiple times the last few months because of the location, but this last trip made me decide it's time to move on. I travel every week for work, and some things I look for are: cleanliness of course, soft pillows, decent towels, air conditioning that works, friendly people, walls that aren't paper thin, and rooms that aren't a hot mess. Pros: location, breakfast (though I've never had it), water pressure. Cons: Ever heard of the expression, ”lipstick on a pig?” This describes this hotel perfectly. You enter the lobby and it's beautiful-really is. Apparently they did a remodel. That's where the remodel ends. From the lobby, you enter the 3 elevators. All are nasty. They appear to be more like freight elevators, than elevators that are off a big beautiful lobby. They kind of smell, walls/floor are gross, and you get out of them and generally feel dirty. The rooms are circa 1995. Nothing is updated. Again, I have stayed here probably 5-6 times, so I have seen multiple rooms. The carpets are foul and fraying. The walls are stained up. The bathroom has super old faucets and sprayers, dirt in the corners, and the shower curtain/liner has seen way better days. My last room that finally made me decide to be a little crazy and stay elsewhere next time, had an air conditioning system that banged when it turned on, stayed on for a few minutes, then went off, and would bang again 30 minutes later. This room also had this phone whose picture I attached. All the buttons have been removed and it's filthy. The room I had before this one had an adjoining room. The door adjoining the 2 rooms was missing a lock and wasn't even flush against the wall (picture attached). I bring a door stopper with me on all my trips that I jammed up under this door-the only reason why I had kept the room and I was super tired. Anyway, I will stay at the Hampton a block away or the Courtyard my next trips. Just set your expectations correctly if you stay here.

Jay Arce at the Winston-Salem Marriott butcher and bull bar is amazing! He is so welcoming and remembers everyone’s name and favorite drink from the first time he meets them. You will not be disappointed if Jay is helping you out! Actually, the entire crew at that restaurant and the bar is amazing and super personable. Always excellent service.

Beautiful hotel with an historical feel. The lobby and my room was very clean. The only complaints I have were the scratches all on the tables and caulking in shower were coming apart. Just makes me wonder what does maintenance do? Being that my husband is a director of maintenance at an historic hotel. He pointed these things out and said this could cause for a great place to end up not being so great. Also the shower door just seems to be stuck or just needing some maintenance. Other than that, the housekeeping staff was very nice and did a great job on my stayover service

I booked this hotel because I'm a sucker for older buildings with Art Deco architecture. When I walked into the lobby, i was pleased...it appeared to have delivered in that department. The gold elevators, the floors, the fixtures were all exactly what I was looking for. Sadly, once we got up to our room, the charm of the hotel ended with a thud. The room was dark. We fumbled for the light switch, and a single low-watt lightbulb flickered on by the bed. The rest of the stay, I tried to get some kind of illumination (other than the flashlight on my phone) but was thwarted at every attempt. The floor lamp's bulb was burnt out. Other switches did nothing. The curtains were impossible to budge or even reach. It felt like we were in a cave...a cave with dated carpeting and beat up furniture. It's sad, because this building could be such an amazing hotel if they put a little love and design into the rooms. We ate at the restaurant downstairs for dinner and it was pretty good. Over all, however, I say thumbs down. Kimpton, I thought you guys would do better than this!

I needed a place close to the hospital and my daughters college for her surgery. Hawthorne was the closest to both, almost within walking distance to both. I reserved our room for our stay in advance, in which I received an early bird discount. We also received another discount since we were there for the main purpose of the hospital. Due to other circumstances, the day before we were to check in, I needed to check in a day early. They were very understanding and accommodating and still gave me the same rate. The day of her surgery, we realized that our room was not going to be as accessible as we thought, so we needed to change rooms. Again, Hawthorne was very understanding and accommodating and moved us into a more comfortable room for her with no questions asked. On day of check out, we needed a late check out due to having to wait on our transportation, and again, very understanding and accommodating, no questions asked. The entire staff from Check In all the way to Maintenance were AMAZING! They went above and beyond to meet our needs, help us with my daughter and her wheelchair, and made us feel so welcome. The room was spacious, extremely clean (the entire facility was immaculate), and the beds were very comfortable. The pool area was beautiful, although closed for the season. Due to Covid, they did not have the Continental Breakfast as listed on their website, but did have a ”Grab and Go” bag with coffee and afternoon tea in the lobby area.

Convenient, three minutes drive from Wake Forest University.

As a Diamond Elite member, I was disappointed in the lack of early check in for rewards members. When we approached the desk at approximately 1pm, The clerk was very abrupt and said ”Not Open yet” as she pointed to the check in policy sign. We left and returned at 4pm Outside of this very poor first impression, we had a decent stay. The highlight was the breakfast bar. This was a very welcome change and far better than the majority of the HIE I've stayed in. The breakfast staff was very friendly and motivated. Everything was much better quality than other locations. The Egg White Omelets, and thick bacon was a nice touch. Overall, clean, well-organized and always kept topped off with fresh food. The room was clean and comfortable. Actually, quite nice. One huge downside was the incredibly slow WIFI on 3rd floor. Speaking with other guests, they experienced the same thing. It was totally inadequate for anything less than email and basic word processing. Data, graphics slow to load and signal would often drop. This required you to log back in each time to the WIFI. Fortunately, this was a travel and not a workday. Great hotel while awaiting a flight or traveling, but I would call ahead to ensure there are no WIFI issues before booking for business.

The staff was very courteous while we stayed here during a snow storm. Housekeeping, front desk staff and Nicole at the Bistro on Sunday night Jan. 16, have done a splendid job. We were very comfortable here and will stay here again. Judith Smith

There seems to be no uniform policy regarding room cleaning among the Bonvoys. So while most hotels around Hanes Mall Boulevard have returned to daily room cleaning, the Residency Inn has not done so. Our two-night stay provided no room cleaning and a receptionist was rude when we found that our room had not been serviced. Given previous reports of unsanitary conditions in this facility, we will no longer cater to this place. You should do the same.