Best Western Plus Hanes Mall Hotel

When we arrived, there was a notice on the front desk indicating the pool was closed for the weekend. When I asked why, the response was the pool needed cleaned! I understand mechanical issues, but needing cleaned for the entire weekend was disappointing. No Sincere apology given by front desk. Having access to a pool was one reason this place was booked. Breakfast was average, but the grounds were clean. Thought advanced notice on pool issue would have been nice- if possible. No discounted offered. Overall- somewhat disappointed.

I stayed at BW Plus Hanes Mall Hotel and it was indeed a pleasure. The Manager Pam was very helpful, thoughtful and caring. I stayed each week for two or three days at a time for three months and she never disappointed me once. I went there originally because the other hotel next to them told me they were full even though I had a reservation. In looking back I thank God that they disappointed me because I wouldn’t have found this family oriented place to stay. I was on a work assignment and after work I needed some solace and a place to rest and recuperate. Mark and Rick were also great. They actually called me by name and showed me love and respect. If I had a concern or a request it was promptly dealt with. I have completed my assignment and I miss going there already because just like “Cheers” it always nice to go where everyone knows your name and are always glad you came. I would recommend this hotel to anyone journeying near or far because of how caring and genuine the staff are. See you on my next assignment if I pass that way again..Five stars for genuine service.

Carpet stained with what appeared to be Blood. Reported this to the front desk but nothing was done to rectify the issue.