Courtyard Winston-Salem University

The refresh was very well done for this property. Everything was new and modern and comfortable. The staff were all great too, from front desk to bar! It was convenient to restaurants and easy to find and get in and out of. This is the courtyard experience I'd hope to find every time.

The room itself was clean and well-maintained. I did not like that the cleaning staff knocked on the door two and a half hours before check-out (I had just come out of the shower, very awkward!). I also don't understand how a $300/night hotel doesn't provide a continental breakfast. Check-in and check-out was easy and the receptionist was professional.

Amazing staff.

I travel a fair amount and am loyal to the Marriott brand, thus I am a Titanium Elite. I didn't have high expectations, as this is a Courtyard, but the reviews were decent (4.1 on Trip Advisor and 4.3 on Marriott) and it was close to campus, so I gave it a shot. NOT AGAIN. The woman at the front desk was pleasant and friendly. There was no acknowledgment of my status, but not a huge deal. She did say, however, "You got the last room." She also gave me a "welcome gift" of 2 bottles of water. The last room happened to be on the main floor right next to the lobby. (Mind you my profile states a preference of high floor.) The room is extremely DATED, smells like a mixture of mildew and cigarettes, and the bed creaks whenever you roll over. But the worst part is that this room/hotel is SO LOUD. You can hear every conversation in the lobby, at the marketplace, and in the hallways. There is no way I am going to get any sleep, and I was already told this was the last room (on a Thursday night). Do yourself a favor and stay anywhere but here--even if you have to stay in another town.

Not up to Marriott Standards. We had to beg for a bottle of water. The "cafe" had minimal menu and coffee was for purchase only. TV was old and the remote was extremely slow. The shower was so narrow that it was difficult to turn around and the door leaked. It was clean enough, but that is where it ends.