Guest User
September 29, 2023
First off, I would like to say that I did send the hotel an email describing my stay with them but received no response. Upon arriving, I have to admit that I was disappointed to be shown a room outside of the main building - in fact, a stone cottage in the parking lot without any insulation. From their site, their vintage thatched pub appeared very cozy and I don’t recall seeing any mention of the possibility of a room outside the main building. I made my reservation directly on their site well over seven months ago. I would be very curious as to how they choose rooms for guests. I saw others being checked in, so I wasn’t the last to arrive. I can’t believe that others in the same room rate as myself, who were staying in the main building didn’t reserve after me. When I was shown my room, the lady who checked me in apologized for the poor view but told me that if I wanted ambiance, I could go into the main building. She explained that since Exmoor is so damp, a dehumidifier was needed. It didn’t work. I could barely breathe in the morning because of the musty smell. I wanted to say something then, but was very tired from my journey, and thought that cheerier thoughts would prevail after a rest. Once I got looking around, I knew that this wasn’t going to work. The first thing was that the room had obviously not been cleaned. There was dried toothpaste and hair in the bathroom sink, hair on the back behind the seat of the toilet, and what looked to be paw prints and hair in the shower. There were also pet hairs on the rug in the bedroom and dead flower petals on the floor. Surely a few pence could be spared for a toilet roll holder, a trash in the loo, and some kind of rug to cover the stone floor in the bathroom? After about ten minutes, I tried to leave to request another room, but the door lock got jammed. I tried to call the front desk, but noticed that there wasn’t a phone in the room for emergencies! A first for me! I tried to connect to their website to find their phone number as there wasn't any written information in the room, but it wasn’t working. I had to leave from the window, otherwise, I would have been stuck. Once outside, I asked the man at the desk to come check the door, and using a key from the outside, it worked. I told him I didn’t feel comfortable in this room, I was not happy and could I be switched to another room but was told that they were fully booked. I said the Wi-Fi kept dropping or was non-existent, but he said that was impossible because the chef lives out by where I was and he has excellent service. I was happy for the chef (as the food was good) but that was my experience. I had been traveling for several weeks in the UK, and hadn't had any issues with Wi-Fi in other hotels. Since it seemed that I was stuck there, I asked if some heat could be put on in the room as I was freezing and the heater didn’t appear to be working. He told me that the boiler wasn’t turned on. I slept in socks, my coat, and a pair